Assata Hill
Wichita,KS
Summary
Experienced Front Desk Agent with background in hospitality and customer service roles. Strong focus on providing stellar service while maintaining efficiency in fast-paced environments. Known for exceptional organizational skills, ability to multitask, and adaptability to varying guest needs. Made significant impact in previous roles through implementation of innovative solutions for improved guest satisfaction.
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
1
1
year of professional experience
Work History
Front Desk Agent
La Quinta Inn & Suites
Wichita
08.2023 - Current
- Addressed customer needs in a timely manner.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Processed payments accurately and efficiently.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Resolved customer complaints promptly and courteously.
- Answered phones, responded to inquiries, and took messages.
- Scheduled reservations for groups and special events.
- Provided information about hotel amenities, services, and local attractions.
- Verified accuracy of room rates and other charges during check-in process.
Education
High School Diploma -
Derby High School
Derby, KS05-2023
Skills
- Guest Relations
- Credit and cash payments
- Report Generation
- Front Office Support
- Room assignments
- Safety and security procedures
- Reservations
- Guest Services
- Hospitality services
Timeline
Front Desk Agent
La Quinta Inn & Suites
08.2023 - Current
High School Diploma -
Derby High School