Asthik Mkrtchian
Aston,PA
Summary
Dynamic Patient Care Coordinator with a proven track record at Main Line Fertility, enhancing patient satisfaction and streamlining care coordination. Expert in HIPAA compliance and healthcare documentation, coupled with exceptional organizational skills and a passion for providing compassionate support. Excelled in patient outreach, significantly improving the care experience.
Overview
3
3
years of professional experience
Work History
Patient Care Coordinator
Main Line Fertility
07.2021 - Current
- Delivered excellent patient experiences and direct care.
- Directly worked with Providers, Nursing teams, medical assistants and administrative personnel to facilitate patient care.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones’ medical team.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Facilitated communication between patients and various departments and staff.
- Answered incoming calls, scheduled appointments and filed medical records.
Education
Nursing
Neumann University
Aston, PAHaverford High School
Haverford, PA06.2016
Skills
- Critical Thinking Skills
- HIPAA Compliance
- Appointment Scheduling
- Organizational Skills
- Multitasking ability
- Customer Service
- Attention to Detail
- Verbal and written communication
- Scheduling
- Medical Terminology
Timeline
Patient Care Coordinator
Main Line Fertility
07.2021 - Current
Nursing
Neumann University
Haverford High School