Astin Larmour
Winston-Salem,NC
Summary
Proven manager and skilled hairstylist with a track record of enhancing customer satisfaction and loyalty at JCPenney Salon. Expert in client consultation and staff supervision, I excel in relationship building and sales expertise. Achieved significant improvements in service quality and efficiency, demonstrating a quick learning ability and a detail-oriented approach.
Overview
13
13
years of professional experience
Work History
Hairstylist
JCPenney Salon
Winston Salem
10.2020 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Organized stock and managed inventory
Server/Manager/ Prep Cook
Bad Daddy's Burger Bar
Winston-Salem, NC
06.2014 - 04.2021
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Opened multiple new locations. Trained front and back of house staff all elements of menu, service steps, food quality, sanitation, etc.
Manager
The Loop Pizza Grill
Winston Salem
04.2011 - 10.2014
- Scheduled all front of house employees
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Education
Cosmetology -
Empire Beauty School
Winston-Salem, NC02.2020
Mount Tabor High School
Winston Salem, NC06.2010
Skills
- Quick Learner
- Client consultation
- Appointment Scheduling
- Detail-orientated
- Schedule Management
- Relationship building and management
- Sales expertise
- Staff Management
- Employee Training
- Staff Supervision
- Customer Service
Timeline
Hairstylist
JCPenney Salon
10.2020 - Current
Server/Manager/ Prep Cook
Bad Daddy's Burger Bar
06.2014 - 04.2021
Manager
The Loop Pizza Grill
04.2011 - 10.2014
Cosmetology -
Empire Beauty School
Mount Tabor High School