Astrid Bussard
Benton City,WA
Summary
Lead cashier with expertise in transaction management and point-of-sale operations. Proven track record in improving customer satisfaction and driving team efficiency. Strong ability to train staff and enhance service delivery.
Overview
25
25
years of professional experience
Work History
Lead Cashier
WinCo Foods
Richland, Washington
11.2021 - 09.2025
- Supervised daily cash register operations, ensuring accuracy in all transactions.
- Trained new cashiers on point-of-sale systems and customer service protocols, enhancing team effectiveness.
- Processed returns and exchanges efficiently while adhering to company policies.
- Maintained cleanliness and organization of checkout area for efficient workflow.
- Greeted customers, addressing inquiries and concerns to enhance overall experience.
- Monitored team performance to ensure compliance with operational standards, fostering a productive environment.
- Collaborated with team members to enhance store atmosphere and elevate customer satisfaction.
- Scanned, priced, and bagged groceries promptly to minimize wait times.
Cashier
Yoke's Fresh Markets
Pasco, WA
03.2020 - 11.2021
- Provided exceptional customer service through active listening and engagement, ensuring customer satisfaction.
- Processed customer transactions using point-of-sale systems efficiently.
- Guided customers in product selection and store navigation to enhance shopping experience.
- Ensured cleanliness and organization of checkout areas to create a welcoming environment for customers.
- Replenished shelves with products.
- Supported team operations by fulfilling diverse assignments from management.
Owner
Tri Cities Crating and More, LLC
Benton City, Washington
01.2009 - 03.2020
- Managed daily operations, overseeing hiring and training of staff to build a skilled team.
- Oversaw budgeting and financial management.
- Oversaw daily operations and logistics for custom crating solutions.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
- Supervised worker performance to enhance productivity and achieve cost savings.
- Identified new opportunities for growth, expansion, and diversification.
- Ensured compliance with local, state, and federal regulations.
Lead rental Sales Agent
AvisBudget Group
Pasco, Washington
09.2000 - 12.2012
- Welcomed customers and delivered exceptional service to enhance rental experience.
- Assisted customers in selecting rental vehicles that met their needs, budget, and preferences.
- Handled customer complaints promptly and professionally to maintain a high level of customer satisfaction.
- Recommended tailored options and utilized upselling techniques to enhance customer satisfaction and drive additional revenue.
- Explained rental policies to customers and answered questions about contracts and agreements.
- Processed rental agreements and ensured compliance with company policies.
- Oversaw vehicle inventory to guarantee availability and optimal condition for rentals.
- Trained new staff on rental systems, policies, and customer service protocols.
- Attended training sessions regularly to stay up-to-date on new products, services, company policies and procedures.
Education
High School Diploma -
Kiona Benton High School
Benton City, WA06-1996
Skills
- Cash register operations
- Point of sale training
- Transaction handling
- Return management
- Checkout organization
- Inventory management
- Compliance adherence
- Attention to detail
- Issue resolution
- Team building
- Workplace safety
- Adaptability and dependability
Accomplishments
- Platinum Customer Service Medal - Chosen for national television commercial
Timeline
Lead Cashier
WinCo Foods
11.2021 - 09.2025
Cashier
Yoke's Fresh Markets
03.2020 - 11.2021
Owner
Tri Cities Crating and More, LLC
01.2009 - 03.2020
Lead rental Sales Agent
AvisBudget Group
09.2000 - 12.2012
High School Diploma -
Kiona Benton High School