Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Astrid Caraballo

Astrid Caraballo

La Porte

Summary

Efficient and customer-focused Front Desk Agent with experience in providing exceptional guest service in a fast-paced hospitality environment. Skilled in delivering excellent memorable experiences for guests, and ensuring a welcoming atmosphere.

Overview

2
2
years of professional experience

Work History

Shift Leader

CVS Pharmacy
11.2024 - 06.2025
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.

Front Desk Agent

Marriott Marquis
03.2024 - 10.2024
  • Resolved customer complaints promptly and courteously.
  • Collaborated with colleagues to ensure smooth operations of front desk area.
  • Assisted with check-in and check-out procedures for guests.
  • Provided excellent customer service while upholding company policies.
  • Verified accuracy of room rates and other charges during check-in process.
  • Provided information about hotel amenities, services, and local attractions.

Assistant Manager

Palm Beach Tan
03.2023 - 03.2024
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Monitored employee attendance records, and timekeeping.
  • Created reports on sales trends, inventory levels, and financial data.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Greeted customers warmly and made them feel welcome.

Education

No Degree - Nursing

San Jacinto College District
Pasadena, TX

High School Diploma -

Deer Park High School
Deer Park, TX
05.2022

Skills

  • Front Office Support
  • Credit and cash payments
  • Front Desk Management
  • Sales expertise
  • Customer Service
  • POS Systems
  • Fluent in spanish
  • Problem-solving skills

Languages

Spanish
Native or Bilingual

Timeline

Shift Leader

CVS Pharmacy
11.2024 - 06.2025

Front Desk Agent

Marriott Marquis
03.2024 - 10.2024

Assistant Manager

Palm Beach Tan
03.2023 - 03.2024

No Degree - Nursing

San Jacinto College District

High School Diploma -

Deer Park High School

Similar Profiles

CREATE PROFILE