Astrid Cruz
Orlando
Summary
Highly skilled and dedicated VIP Manager with Tier Nightclub.5 years of experience in delivering exceptional, personalized services to high-profile clients. Proven expertise in relationship management, event coordination, and problem-solving, ensuring VIPs receive exclusive, top-tier experiences. Strong communicator with the ability to anticipate client needs, resolve issues swiftly, and collaborate effectively across teams. Committed to maintaining the highest level of discretion, professionalism, and client satisfaction.
Overview
8
8
years of professional experience
Work History
VIP Manager /Assistant Bartender
Tier Nightclub
08.2021 - Current
-Manage and develop relationships with VIP clients, ensuring a personal experience to increase engagement and retention.
- Plan and execute exclusive events and experiences for VIP clientele, collaborating with internal teams to ensure high-quality service delivery.
- Analyze client feedback to continually enhance VIP, and improve overall client satisfaction.
- Developed and implemented client relationship strategy.
- Mentor and lead a team of [12] employees, providing ongoing training and development to ensure service excellence.
Critical Care Nurse
Memorial Regional Hospital Hollywood
09.2017 - 11.2019
-Provide comprehensive nursing care to critically ill patients in the ICU, ensuring adherence to established protocols and care standards.
- Monitor acute patients, interpret vital signs, and make critical decisions during high-pressure situations.
- Collaborate with physicians, specialists, and support staff, to develop and implement individual care plans.
- Educated patients and families about medical procedures and treatments, ensuring their understanding and easing anxiety.
Education
Bachelor of Science - Nursing
Kapi'olani Community College
Honolulu, HI01-2017
Skills
- Exceptional Communication Skills
- Establishing and maintaining strong relationships with clients
- The ability to quickly and effectively address client issues and find solutions to problems under pressure
- negotiating to meet client needs while ensuring operational capabilities and budget constraints
- Skills in planning and executing exclusive events for high-profile clients
Bilingual
- Proficient in both English and Spanish, regularly volunteering as an interpreter.
Timeline
VIP Manager /Assistant Bartender
Tier Nightclub
08.2021 - Current
Critical Care Nurse
Memorial Regional Hospital Hollywood
09.2017 - 11.2019
Bachelor of Science - Nursing
Kapi'olani Community College
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