ATACIA WIGGAN
Passaic,NJ
Summary
Compassionate Patient Care Technician with experience in both hospital and long-term care environments. Strengths include providing empathetic patient support, conducting vital sign measurements, and assisting with daily living activities. Have consistently received positive feedback from patients and healthcare team members for commitment to high-quality patient-centered care.
Overview
23
23
years of professional experience
3
3
Certifications
Work History
Patient Care Technician
Memorial Sloan Kettering Cancer Center
Manhattan, New York
04.2022 - Current
- Monitored vital signs and reported changes to nursing staff promptly.
- Provided emotional support to patients and families during treatment processes.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Helped create a safe environment by following infection control policies.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Instructed new employees on proper techniques of performing daily tasks.
Certified Nursing Assistant
Concord Nursing Home
Brooklyn, NY
02.2021 - 03.2022
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Consulted with nurses to develop patient care plans and evaluate treatment options.
- Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
Back-up Cook
Boston Market
Brooklyn, NY
07.2020 - 02.2021
- Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
- Set up and performed initial prep work for food items such as soups, sauces and salads.
- Precooked certain items during slow periods to reduce wait times at lunch and dinner rush.
Nanny/Housekeeper
Ariel & Chana Schacter
250 West 90th, NY
05.2018 - 03.2020
- Affectionately cared for two children, age 2 to 6 for two years.
- Helped children complete homework and special assignments daily to support academic performance.
- Taught children safe behavior such as seeking adult assistance when crossing street and avoiding contact with unsafe objects.
- Regulated children's schedules to balance rest, learning and play.
- Prepared healthy and well balanced meals and snacks for children.
- Accompanied families on vacations to New Jersey to provide full-time care to children.
- Maintained child-friendly environment with engaging activities, safe spaces and access to educational materials and games.
- Modeled appropriate social behaviors and encouraged concern for others.
Teller/Branch Sales Representative
First Heritage Co-Operative Credit Union
Kingston, Jamaica
07.2011 - 07.2017
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Processed sales referrals and promoted bank services and products, which helped to increase branch sales.
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Established new accounts and created memberships, resulting in increased loans and earnings for credit union.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Team Lead/Listner Care Representative
ACS E-Services Group International (Sirius XM Satellite radio)
St. Catherine
05.2006 - 11.2009
- I was responsible for all first point contact of all sales calls, both on the phone and by email.
- In this capacity I was assigned to twenty agents.
- I sent a weekly report regarding each agent's performance as it relates to their K.P.Is (Schedule, E.D.R and Quality Assurance grades).
- Oversaw daily workloads and workflow for smooth operations.
- Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
Public Supermarket
03.2003 - 05.2006
- I was a Customer Service Representative where I packaged products and assisted customers with special orders.
Education
High School Diploma -
Portmore Community College
St. Catherine, Jamaica06.2002
High School Diploma -
Willowdene High School
St. Catherine, Jamaica07.2001
Some College (No Degree) - Certified Nursing Assistant (CNA)
ASA College
Brooklyn, NYSome College (No Degree) - Licensed Phlebotomist
ASA College
Brooklyn, NYSome College (No Degree) - Certified Electrocardiograph Technician
ASA College
Brooklyn, NYSome College (No Degree) - Patient Care Technician
ASA College
Brooklyn, NYSkills
- Customer Service
- Organization
- Supervision
- Communications
- Team Building
- NY State Licensed Security Guard
- Collecting vital signs
- Grooming and bathing assistance
- Infection control procedures
- Calm and level-headed under duress
- General housekeeping ability
- Performing patient intakes
- Assisting with personal grooming
- Understands mobility assistance needs
- Phlebotomy techniques
- EKG procedures
- Emergency response
- Medical documentation
- Communication skills
- Time management
- Patient transfer assistance
- Vital signs monitoring
Certification
Certified Nursing Assistant
Education and Training
other,other,other,other
References
Referees: Available upon request.
Timeline
Patient Care Technician
Memorial Sloan Kettering Cancer Center
04.2022 - Current
Certified Nursing Assistant
Concord Nursing Home
02.2021 - 03.2022
Back-up Cook
Boston Market
07.2020 - 02.2021
Nanny/Housekeeper
Ariel & Chana Schacter
05.2018 - 03.2020
Teller/Branch Sales Representative
First Heritage Co-Operative Credit Union
07.2011 - 07.2017
Team Lead/Listner Care Representative
ACS E-Services Group International (Sirius XM Satellite radio)
05.2006 - 11.2009
Public Supermarket
03.2003 - 05.2006
High School Diploma -
Portmore Community College
High School Diploma -
Willowdene High School
Some College (No Degree) - Certified Nursing Assistant (CNA)
ASA College
Some College (No Degree) - Licensed Phlebotomist
ASA College
Some College (No Degree) - Certified Electrocardiograph Technician
ASA College
Some College (No Degree) - Patient Care Technician
ASA College