Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Athalia Martinez

Austin,TX

Summary

With 4 years in the resturant industry, I am a dynamic server highly customer-oriented. Recognized for enhancing the guest experience and driving repeated business through exceptional service and adaptability.

Overview

2
2
years of professional experience

Work History

Server

Pappasito Cantina
Houston, TX
07.2024 - 01.2025
  • Having knowledge of the POS system in place for example well experienced with the ALOHA system. Modify any orders place dishes in a correct seating order.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Established relationships with customers to provide additional services related to the loyalty program offered, such as gift cards or reward points, to make their experience more pleasant.

Server and Hostess

Goode Company Taqueria
Houston, TX
11.2023 - 05.2024
  • Provided high-quality service in a more relaxed comfortable atmosphere with moderate prices. Efficiently took orders and deliver food/beverages to ensure standards and core values are met. Enhanced up-selling techniques resulting in a 10% increase in average billings.
  • Collaborated effectively with both my team members and management to meet sales target and achieve smooth operations.
  • Being responsible for greeting and seating guest as they arrive, ensuring a positive first impression. Making sure the coordinated seating chart establishes the restaurant's efficient flow and making any accommodations if needed.

Server

Daily Gather
Houston , TX
09.2022 - 10.2023
  • Provided excellent service to an average of about 50 customers per shift at a high volume, high-pressured environment.
  • Served in an upscale establishment offering haute cuisine and evaluating dishes before being server to the clientele.
  • Ensured all table setups followed specific guidelines to enhance dinning presentation quality.
  • Monitoring and observing guest dining experience.Ensure guest are satisfied with the dish and experience while responding promptly and courteously to any request.

Education

MIAT College of Technology
Houston, TX
05-2022

High School Diploma -

Heights High School
Houston, TX
06-2021

Skills

  • Food safety Protocols
  • Adaptable, collaborative team player
  • Customer oriented
  • Dining presentation
  • Menu knowledge
  • Multitasking and organization

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Server

Pappasito Cantina
07.2024 - 01.2025

Server and Hostess

Goode Company Taqueria
11.2023 - 05.2024

Server

Daily Gather
09.2022 - 10.2023

MIAT College of Technology

High School Diploma -

Heights High School

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Athalia Martinez