Gabriela Hernandez
Kearny,NJ
Summary
Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Overview
7
7
years of professional experience
2022
2022
years of post-secondary education
Work History
Server
Yard House
Wayne, New Jersey
05.2023 - 01.2026
- Provided exceptional customer service in a fast-paced dining environment.
- Maintained cleanliness and organization of tables and dining areas.
- Provided excellent customer service to ensure satisfaction.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Provided exceptional service to high volume of daily customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
Server
Applebee's Grill + Bar
Kearny, Nj
07.2022 - 05.2023
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Processed customer orders efficiently using point-of-sale systems.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Maintained cleanliness and organization of tables and dining areas.
- Provided excellent customer service to ensure satisfaction.
Housekeeper
HCA Florida Orange Park Hospital
Orange Park, Florida
09.2021 - 06.2022
- Cleaned patient rooms and common areas following hospital protocols.
- Disinfected high-touch surfaces to maintain a safe environment.
- Managed laundry services including washing, drying, and folding linens.
- Adhered to safety guidelines while performing all housekeeping tasks.
- Used cleaning chemicals following proper guidelines.
- Interacted pleasantly with clients and guests when performing daily duties.
Restaurant Hostess
Margarita Grill
Pelham, AL
01.2019 - 09.2019
- Greeted and seated guests promptly to ensure a welcoming atmosphere.
- Managed reservation system to organize seating arrangements efficiently.
- Assisted servers by communicating guest needs and special requests clearly.
- Provided menus and informed guests about daily specials and promotions.
- Coordinated with kitchen staff to optimize dining flow during peak hours.
- Collaborated with team members to enhance overall guest experience consistently.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Managed reservations, waitlists, and special requests for large parties.
Education
Esthetics - Esthetician
Parisian Beauty Academy Paul Mitchelle Partner School
04.2025 - 09.2025
Hudson County Community College
Harrison , NJSkills
- Customer service
- Cash handling
- Menu knowledge
- Food safety protocols
- Communication skills
- Adaptability
- Suggestive selling
- Strong work ethic
- Liquor, wine, and food service
- High volume dining
- Effective customer upselling
- Hospitality service expertise
- Upselling techniques
Languages
Spanish
Professional
Portuguese
Limited
References
References available upon request.
Timeline
Esthetics - Esthetician
Parisian Beauty Academy Paul Mitchelle Partner School
04.2025 - 09.2025
Server
Yard House
05.2023 - 01.2026
Server
Applebee's Grill + Bar
07.2022 - 05.2023
Housekeeper
HCA Florida Orange Park Hospital
09.2021 - 06.2022
Restaurant Hostess
Margarita Grill
01.2019 - 09.2019
Hudson County Community College