Overview
Work History
Education
Skills
Languages
Timeline
Generic

ATHANASIA FLAOUNA

Lowell,MA

Overview

8
8
years of professional experience

Work History

Hostess

Cheesecake Factory Inc
Burlington, MA
10.2023 - Current
  • Greeted and seated guests promptly, ensuring a welcoming atmosphere.
  • Managed reservation and phone systems, optimizing table turnover and guest flow.
  • Coordinated with kitchen and waitstaff to enhance service efficiency.
  • Addressed guest inquiries and concerns professionally, fostering positive experiences.
  • Trained new hosts on proper procedures, including greeting protocols and reservation management
  • Answered phone calls to take orders, give information and document reservations.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.

Merchant

Costco
Waltham, MA
09.2021 - 07.2023
  • Analyzed market trends to optimize product assortment and inventory levels.
  • Managed various organizational systems.
  • Collaborated with suppliers to negotiate pricing and improve procurement processes.
  • Developed promotional strategies to increase sales and enhance customer engagement.
  • Trained new team members on operational procedures and best practices in merchandising.
  • Enhanced customer satisfaction by providing exceptional service and product knowledge.
  • Managed product lifecycle from selection through merchandising, ensuring optimal performance.

Manager

Burlington House of Pizza
Burlington, MA
08.2017 - 09.2022
  • Oversaw daily operations, ensuring efficient workflow and high-quality customer service.
  • Developed and implemented staff training programs to enhance team performance and service standards.
  • Streamlined inventory management processes, reducing waste and improving supply chain efficiency.
  • Analyzed sales data to identify trends, informing menu adjustments and promotional strategies.

Education

Bachelor of Science - Business Administration And Management

Southern New Hampshire University
Hooksett, NH
12-2025

Skills

  • Customer service
  • Phone etiquette
  • POS Systems
  • Effective multitasking
  • Microsoft Word
  • Microsoft Excel

Languages

English
Native or Bilingual
Greek
Native or Bilingual

Timeline

Hostess

Cheesecake Factory Inc
10.2023 - Current

Merchant

Costco
09.2021 - 07.2023

Manager

Burlington House of Pizza
08.2017 - 09.2022

Bachelor of Science - Business Administration And Management

Southern New Hampshire University
ATHANASIA FLAOUNA