Athena Fiu
DesMoines,WA
Summary
Dedicated Ramp Agent with expertise in aviation operations and ground services. Strong knowledge of airport regulations and safety protocols enhances operational efficiency. Proven skills in aircraft marshalling, baggage loading, and cargo handling. Consistently ensure safety and clear communication during fast-paced aircraft turns.
Overview
5
5
years of professional experience
Work History
Ramp Agent
Swissport USA, Inc
SeaTac, Washington
12.2024 - Current
- Guided aircraft to gates using standard ramp signaling procedures.
- Loaded and unloaded baggage, cargo, and mail for Swissport ground operations.
- Operated baggage carts, belt loaders, and tow bars during aircraft turns.
- Secured cargo, baggage, and equipment to uphold airline safety standards.
- Inspected ramp areas for debris and hazards to maintain a safe working environment.
- Coordinated with gate agents, crew, and supervisors to ensure timely aircraft service.
- Attached and removed ground support equipment for arriving and departing flights
- Followed Swissport safety procedures during all ramp and airside activities
- Followed safety procedures such as using reflective gear while working on the ramp.
- Operated conveyor belts, push-back tractors and aircraft tugs daily.
Junior Ops Representative
Cargolux
SeaTac, Washington
03.2022 - 11.2025
- Managed customer inquiries for Cargolux cargo bookings and shipment status
- Coordinated import and export documentation with freight partners and customs
- Reviewed flight schedules for cargo acceptance and delivery planning
- Processed transport requests and maintained accurate cargo records
- Assisted customers with order placement, returns, exchanges, and refunds.
- Utilized broad knowledge to recommend solutions to potential customers.
- Negotiated terms of agreements and closed sales with clients to meet revenue objectives.
- Performed administrative tasks such as filing documents and updating records.
Education
High School Diploma -
Manu'a High School
PagoPago, AS06-2016
Skills
- Aircraft marshalling
- Marshaling aircraft
- Cargo handling
- Pushback and towing
- Aircraft towing
- Ground equipment operation
- Baggage loading
- Cargo handling
- Deicing of aircraft
- Airport safety
- Aviation regulations
- Arrival procedures
- Ground equipment operation
Timeline
Ramp Agent
Swissport USA, Inc
12.2024 - Current
Junior Ops Representative
Cargolux
03.2022 - 11.2025
High School Diploma -
Manu'a High School