Athena Luna
Brooklyn
Summary
I’m a 23yr old Seasoned Hospitality Team Member with background in diverse hospitality settings. I Possess strong skills in customer service, conflict resolution, and team collaboration, ensuring seamless operations for any establishment. I’ve Made significant contributions to fostering a welcoming environment and enhancing overall guest satisfaction in previous roles. Exceptionally adept at utilizing interpersonal skills to build lasting relationships with both guests and team members. I take pride in how I work and how I get my job done , I’m always willing to learn and train to give a great work performance.
Overview
5
5
years of professional experience
2023
2023
years of post-secondary education
Work History
Food Runner
Us Open Tennis Championships
Queens
08.2024 - Current
- Delivered food orders promptly to designated areas throughout the venue.
- Ensured timely service by coordinating with kitchen staff and servers.
- Maintained cleanliness and organization of food service areas throughout events.
- Followed health and safety regulations to maintain a safe dining environment.
- Organized food orders and ensured accuracy of items served to customers.
- Assisted servers in setting up tables for guests.
- Informed servers of any special dietary needs or allergies communicated by customers.
Server Assistant
Madison Square Garden, MSG
Manhattan
09.2022 - Current
- Assisted servers in delivering food and beverages to guests efficiently.
- Supported team by restocking supplies and organizing service stations.
- Communicated with kitchen staff to ensure timely food preparation and delivery.
- Provided friendly service to enhance guest experiences throughout events.
- Collaborated with team members to uphold high service standards during busy shifts.
- Assisted in training new server assistants on job responsibilities and procedures.
- Complied with health and safety rules, regulations and procedures to maintain safe environment.
Barista
Earthbar
Manhattan
04.2025 - 09.2025
- Prepared and served a variety of beverages to customers daily.
- Maintained cleanliness and organization of the smoothie bar area.
- Assisted customers with menu selections and provided product knowledge.
- Upsell the smoothie/Bowl of the day
- Ensured daily email was sent out by the deadline
- Restock throughout the shift and keep track of inventory
Concession Stand Cashier
Yankee Stadium
Bronxville
08.2022 - 01.2024
- Operated cash register for food and beverage sales during baseball games.
- Handled customer transactions efficiently and accurately at concession stands.
- Assisted in maintaining cleanliness and organization of the concession area.
- Collaborated with team members to restock supplies during busy periods.
- Followed safety and sanitation guidelines to maintain food quality standards.
- Resolved customer complaints in a professional manner while maintaining positive attitude.
Classroom Volunteer
Hudson Guild Elliott Center
Manhattan
07.2021 - 09.2021
- Supported children with individual learning needs during activities.
- Organized educational materials and resources for lessons.
- Helped maintain a safe and welcoming classroom environment.
- Communicated effectively with students, parents, and staff members.
- Promoted positive relationships between students by encouraging kindness and respect.
Education
Alcohol ServSafe Certification -
ServSafe
06.2025 - 01.2026
The Door
Bronx, NYSkills
- Food delivery
- Order accuracy
- DOH Guidelines regulations
- Time management
- Conflict resolution
- Detail orientation
- Point-of-sale system (Micros, Shift , Infosys, Toast, Aloha)
- Up-selling
- Positive and professional
- Hospitality service expertise
- Espresso machine operations
- Microsoft Word
- Email Etiquette
- Decision-making
- Safe alcohol service
- Telephone etiquette
- Relationship building
- Spanish speaker
Timeline
Alcohol ServSafe Certification -
ServSafe
06.2025 - 01.2026
Barista
Earthbar
04.2025 - 09.2025
Food Runner
Us Open Tennis Championships
08.2024 - Current
Server Assistant
Madison Square Garden, MSG
09.2022 - Current
Concession Stand Cashier
Yankee Stadium
08.2022 - 01.2024
Classroom Volunteer
Hudson Guild Elliott Center
07.2021 - 09.2021
The Door