Athziry S Valenzuela-Lerma

• · Prepared and organized patient charts ahead of appointments to ensure efficient provider workflow.
• · Managed high-volume inbound and outbound calls, providing patient support, appointment scheduling, and follow-up coordination.
• · Coordinated communication between patients, providers and clinical staff.

· Managed incoming calls efficiently, reducing wait time and improving overall patient satisfaction.

• Organized voicemail systems and message retrieval processes, enabling team members to access important information quickly.
• Handled customer escalations professionally, upholding positive team reputation and maintaining satisfaction.

• Led team in execution of daily operations, ensuring efficient service and customer satisfaction.
• Trained and mentored new staff on operational procedures and company standards.
• Monitored inventory levels, placing orders to maintain stock availability and minimize waste.
• Resolved customer complaints promptly, fostering positive guest experiences and loyalty.

• Provided exceptional customer service to enhance shopping experience and drive sales growth.
• Maintained in-depth product knowledge to assist customers in making informed purchasing decisions.
• Collaborated with team members to achieve store sales goals and optimize inventory management.