Atiana Scott
Waterford Works,NJ
Summary
Dynamic customer service professional with extensive experience at Wawa Food Markets, excelling in cash handling and conflict resolution. Proven ability to enhance customer satisfaction through effective communication and knowledge of sales promotions. Adept at managing point of sale systems and ensuring accurate transactions in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Customer Service Associate
Wawa Food Markets
Waterford Works, NJ
04.2021 - Current
- Greeted customers and identified their needs.
- Maintained knowledge of current sales promotions and new product releases.
- Performed additional duties as assigned by management team.
- Handled cash register operations accurately during peak times.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
Security Guard
Allied Universal Security Services
Barrington, NJ
09.2022 - 04.2024
- Completed incident reports regarding violations of policies or procedures.
- Enforced safety regulations and monitored access control points.
- Observed surveillance cameras for any suspicious activity or intruders.
- Patrolled parking lots and garages ensuring all vehicles were properly parked in designated areas.
Register Associate
Walmart
Hammonton, NJ
08.2019 - 09.2020
- Maintained a clean and orderly checkout area.
- Greeted customers and provided assistance with store inquiries.
- Resolved discrepancies between physical counts and computer records in a timely fashion.
Amusement Ride Operator
Diggerlandusa
Berlin, NJ
03.2018 - 08.2019
- Maintained cleanliness of work area and equipment in accordance with safety regulations.
- Checked tickets for validity before allowing access to the attraction.
- Performed pre-ride inspections, including visual and auditory checks.
- Assisted in loading and unloading of passengers onto amusement rides using appropriate techniques as per manufacturer's specifications.
- Interacted with guests in a friendly manner while providing directions or assistance as required.
Education
High School Diploma -
Winslow TWP High School
Atco, NJ06-2020
Skills
- Customer service
- Cash handling
- Sales promotions
- Point of sale systems
- Inventory management
- Conflict resolution
Timeline
Security Guard
Allied Universal Security Services
09.2022 - 04.2024
Customer Service Associate
Wawa Food Markets
04.2021 - Current
Register Associate
Walmart
08.2019 - 09.2020
Amusement Ride Operator
Diggerlandusa
03.2018 - 08.2019
High School Diploma -
Winslow TWP High School