Attaillea Smith
Atlanta,GA
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Taco Bell
Atlanta, GA
02.2020 - Current
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Customer Service Representative
Allstate Corp
Atlanta, GA
06.2020 - 06.2021
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Set up and activated customer accounts.
Leasing Consultant
Nu Rock Management
Decatur, GA
02.2018 - 06.2020
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Tracked leads using CRM software and followed up with interested parties.
- Conducted background checks on applicants.
Education
Some College (No Degree) - Business Administration And Management
Skills
- Strategic Planning
- Business Development
- Operations Management
- Financial Management
- Staff Training and Development
- Critical Thinking
- Call Center Operations
- CRM Software
- High-Energy Attitude
- Data Entry
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative - Allstate Corp
06.2020 - 06.2021
Assistant Manager - Taco Bell
02.2020 - Current
Leasing Consultant - Nu Rock Management
02.2018 - 06.2020
Georgia State University - Some College (No Degree), Business Administration And Management