ATTYA JONES
Atlanta,GA
Summary
Dynamic Advanced Medical Support Assistant with extensive experience at the Department of Veterans Affairs, excelling in patient communication and HIPAA compliance. Proven track record in streamlining administrative processes, enhancing operational efficiency, and training staff, resulting in reduced wait times and improved patient satisfaction. Skilled in medical billing and conflict resolution techniques.
Overview
9
9
years of professional experience
Work History
Advanced Medical Support Assistant
Department of Veterans Affairs
Atlanta, GA
09.2021 - Current
- Facilitated patient scheduling and appointment management to enhance access to healthcare services.
- Managed electronic health records with meticulous attention to detail, ensuring accuracy and compliance.
- Assisted medical staff in preparing for patient consultations, improving workflow efficiency.
- Trained new team members on office procedures and systems, promoting a collaborative environment.
- Coordinated communication between patients and healthcare providers, fostering strong patient relationships.
- Streamlined administrative processes, resulting in reduced wait times for veterans seeking care.
Medical Coding and Billing Specialist
PHOEBE Physicians Group,
Albany, GA
10.2018 - 09.2021
- Analyzed and coded medical records for accuracy, ensuring compliance with regulations.
- Collaborated with healthcare providers to resolve billing discrepancies and improve revenue cycle processes.
- Trained new staff on coding guidelines and best practices to enhance departmental efficiency.
- Utilized advanced coding software to streamline billing procedures and minimize errors.
- Reviewed insurance claims for completeness, facilitating timely reimbursements from payers.
- Developed and implemented process improvements that reduced claim denials and enhanced workflow efficiency.
MEDICAL CENTER REPRESENTATIVE III
Phoebe Putney Memorial Hospital
Albany, GA
07.2017 - 09.2021
- Managed patient scheduling and appointment coordination to enhance operational efficiency.
- Facilitated communication between medical staff and patients to ensure clarity in care processes.
- Maintained accurate patient records using electronic health record systems to support compliance and quality care.
- Trained new staff on hospital protocols and procedures to streamline onboarding process.
- Assisted medical billing specialists with coding and claims for more than 80 claims daily.
- Completed skilled administrative work to support all office staff and operational requirements.
Education
Certificate - Medical Billing Clerk
Southern Regional Technical College
Thomasville, GA05-2017
Certificate - Unit Secretary
Southern Regional Technical College
Thomasville, GA05-2017
Certificate - Medical Front Office
Southern Regional Technical College
Thomasville, GA12-2016
Skills
- Conflict resolution techniques
- Patient communication
- Organizational growth
- Medical billing experience
- HIPAA compliance
- Medical knowledge
Timeline
Advanced Medical Support Assistant
Department of Veterans Affairs
09.2021 - Current
Medical Coding and Billing Specialist
PHOEBE Physicians Group,
10.2018 - 09.2021
MEDICAL CENTER REPRESENTATIVE III
Phoebe Putney Memorial Hospital
07.2017 - 09.2021
Certificate - Medical Billing Clerk
Southern Regional Technical College
Certificate - Unit Secretary
Southern Regional Technical College
Certificate - Medical Front Office
Southern Regional Technical College