A'TYTIASIA CARSON
Augusta,GA
Summary
Results-driven professional in transportation and hospitality sectors, known for high efficiency and productivity. Skilled in route planning, vehicle maintenance, and security compliance, with a focus on safety. Proven ability to train staff and improve customer satisfaction in dynamic environments. Strong communicator and leader, adept at managing fast-paced operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Delivery Driver
Spark
Augusta, Georgia
09.2024 - Current
- Delivered packages efficiently to residential and commercial locations.
- Communicated effectively with dispatch regarding delivery updates.
- Managed delivery schedules to ensure timely service.
- Handled customer inquiries and resolved delivery issues promptly.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Security Officer
Securitas
Augusta, US
04.2019 - Current
- I worked for the Securitas company during the 2019 Masters Tournament.
- I work the Tournament Annually.
- Screened passengers and baggage using advanced scanning equipment.
- Enforced security regulations to maintain a safe travel environment.
- Monitored surveillance systems for suspicious activities within the terminal.
- Guarded restricted areas to prevent unauthorized entry.
- Searched individuals and baggage for weapons and other prohibited items.
- Ensured that all personnel entering restricted areas had proper credentials and authorization.
Overnight Stocker
Walmart
Augusta, GA
09.2021 - 12.2021
- Stocked shelves with merchandise to ensure product availability for customers.
- Collaborated with team members to complete nightly restocking tasks effectively.
- Assisted in training new employees on stocking procedures and safety guidelines.
- Communicated with management regarding inventory levels and reordering needs.
- Organized shelves, racks and bins to ensure product availability.
- Removed product from boxes and placed on shelves according to merchandising guidelines.
Hostess/Front Desk
Chili's
Augusta, US
07.2019 - 01.2021
- Booked and confirmed reservations
- Answered and monitored phone calls
- Seated guests
- Accommodated and managed large parties
- Took customers' orders
- Provided excellent customer service
- Assisted with bussing and arranging tables
- Trained new employees
- Trained new host staff on customer service protocols and operational procedures.
- Coordinated seating arrangements to optimize guest flow and minimize wait times.
- Ensured cleanliness and organization of the front area for a welcoming atmosphere.
- Communicated effectively with kitchen staff to synchronize service timing and orders.
- Welcomed guests with a warm and friendly demeanor.
- Managed seating arrangements to optimize dining experience.
- Handled guest inquiries and resolved concerns efficiently.
- Monitored wait times and communicated updates to guests effectively.
Server/Hostess
O'Charley's
Augusta, US
10.2019 - 01.2020
- Worked at a restaurant
- Handled numerous tables daily
- Took food and drink orders
- Served meals
- Bussed tables
- Handled money
Hostess/Busser
Cheddar's Scratch Kitchen
Augusta, US
03.2017 - 11.2019
- Maintaining a clean dining room.
- Cleaning menus
- Giving reasonable quote times
- Greeting guest with good Hospitality at the front door
- Maintaining a clean dining room & restrooms
- Rolling dinnerware
- Doing other side cleaning projects if necessary
Apparel Sales Associate
Walmart
Augusta, Georgia
01.2017 - 12.2017
- Assisted customers in selecting apparel and accessories to enhance shopping experience.
- Collaborated with team members to restock shelves and maintain inventory levels.
- Handled customer inquiries and resolved issues to ensure satisfaction and loyalty.
- Trained new associates on store policies and customer service best practices.
- Monitored sales floor for cleanliness and organization to create a welcoming environment.
- Participated in promotional events to engage customers and drive merchandise awareness.
Server
Waffle House
Augusta, US
05.2016 - 01.2017
- Provided excellent customer service in a fast-paced restaurant environment.
- Took food and drink orders accurately from customers at the counter.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Maintained cleanliness of dining area and ensured proper sanitation practices.
- Assisted in training new servers on menu items and customer interactions.
- Handled cash and processed payments efficiently at the register.
- Resolved customer complaints promptly to maintain satisfaction levels.
Education
CNA -
TFL
Augusta, GA08-2017
GED -
Augusta Technical College
Augusta, GA05.2017
Skills
- Food service and hospitality
- Customer service
- Communication skills
- Time management
- Inventory management
- Problem solving
- Team collaboration
- Conflict resolution
- Training and mentoring
- Adaptation to change
- Customer service and guest relations
- Kitchen management and food preparation
- POS systems and retail sales
- Supervisory and leadership skills
- Cleaning and sanitation practices
- Security and safety protocols
- Pallet jack and hand truck operation
- Exceptional written and verbal communication skills
- Valid Driver's license
- GPS navigation
- Multitasking and organization
Certification
- CNA, 06/16, I was a student at TFL, training to be a CNA. I graduated in June.
- Food Handler Certificate
Assessments
- Customer Focus & Orientation, 05/20, Responding to customer situations with sensitivity., https://share.indeedassessments.com/share_to_profile/e818cdc5b85e6fff289c5a354ceb0a85eed53dc074545cb7
- Supervisory Skills: Motivating & Assessing Employees, 01/20, Motivating others to achieve objectives and identifying improvements or corrective actions., https://share.indeedassessments.com/share_to_profile/25eec7e9a883bff0990f4925ddbef0a7eed53dc074545cb7
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Delivery Driver
Spark
09.2024 - Current
Overnight Stocker
Walmart
09.2021 - 12.2021
Server/Hostess
O'Charley's
10.2019 - 01.2020
Hostess/Front Desk
Chili's
07.2019 - 01.2021
Security Officer
Securitas
04.2019 - Current
Hostess/Busser
Cheddar's Scratch Kitchen
03.2017 - 11.2019
Apparel Sales Associate
Walmart
01.2017 - 12.2017
Server
Waffle House
05.2016 - 01.2017
CNA -
TFL
GED -
Augusta Technical College