Aubreigh Leonard
Thomasville,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Hostess/Server/To-Go
Sixty Six Grill And Tap
02.2021 - 06.2023
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Answered customer questions about hours, seating, and menu information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Used cash registers and credit card machines to cash out customers.
- Streamlined communication between kitchen staff and servers to ensure accurate order fulfillment and timely delivery.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
Cashier Team Lead
Subway
12.2019 - 02.2021
- Restocked and organized merchandise in front lanes.
- Monitored areas for security issues and safety hazards.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Quickly and accurately counted drawers at start and end of each shift.
- Received and processed customer payments.
- Assisted customers by answering questions and fulfilling requests.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Operated POS cash register and equipment to collect payments.
Education
Industrial And Organizational Psychology
Southern New Hampshire University
Hooksett, NH06.2026
High School Diploma -
East Davidson High School
Thomasville, NC05.2022
Skills
- Complaint Handling
- Dining Room Management
- Server Support
- Guest Complaint Resolution
- Customer Service
- Interactive Communication Skills
- Hospitality Service Expertise
- Payment Processing
- Problem-solving abilities
- Special requests handling
- Professional demeanor
Timeline
Hostess/Server/To-Go
Sixty Six Grill And Tap
02.2021 - 06.2023
Cashier Team Lead
Subway
12.2019 - 02.2021
Industrial And Organizational Psychology
Southern New Hampshire University
High School Diploma -
East Davidson High School
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