Aubrey Acker
Saint Augustine
Summary
Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Overview
3
3
years of professional experience
Work History
Server
Island Dogs Bar and Grill
Key West
08.2024 - 02.2025
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Took orders from customers accurately and in a timely manner.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Assisted in training new servers.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Served food and beverages to patrons and confirmed complete orders.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Stocked service areas with supplies during slow periods.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Addressed complaints to kitchen staff and served replacement items.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Prepared checks, itemizing total meal costs and taxes.
Mate
Sunset Watersports - Key West Watersports
Key West
07.2024 - 02.2025
- Would make sure people were safe on boat.
- Bartend during sunset cruises.
- Serve food for private charters and dinner charters.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Operated equipment and machinery according to safety guidelines.
Host
Crows Nest Marina Restaurant
Venice
10.2021 - 06.2024
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Took reservations from patrons by phone or online.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Provided excellent customer service by anticipating customer needs.
- Answered telephone to provide dining information and take reservations.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Helped service staff handle demand by distributing food and beverages.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Education
High School Diploma -
Riverview High School
Sarasota, FL05-2024
Skills
- Customer service
- Point of sale
- Order accuracy
- Food safety
- Time management
- Conflict resolution
- Team collaboration
- Safe food handling
- Menu memorization
- Order management
- Food and beverage pairings
Timeline
Server
Island Dogs Bar and Grill
08.2024 - 02.2025
Mate
Sunset Watersports - Key West Watersports
07.2024 - 02.2025
Host
Crows Nest Marina Restaurant
10.2021 - 06.2024
High School Diploma -
Riverview High School