Aubrey Baker
McKinney
Summary
Dynamic professional with extensive experience in customer service and team leadership as well as over 10 years of managerial experience. Proven track record in strategic planning and detail-oriented inventory management, fostering collaboration to enhance operational efficiency and customer satisfaction. Recognized for an upbeat attitude and commitment to service excellence.
Overview
17
17
years of professional experience
Work History
Personal Shopper
HEB Grocery Store
05.2023 - Current
- Accurately select and prepare grocery orders for online and curbside pickup customers, ensuring timely fulfillment and adherence to specific customer preferences.
- Communicate directly with customers regarding substitutions, product availability, and special requests to maintain high satisfaction ratings.
- Inspect items for quality, expiration dates, and proper packaging to ensure optimal product condition upon delivery.
- Manage multiple concurrent orders in a fast-pace environment, demonstrating effective time management and organizational skills.
- Collaborate with team members and store departments to ensure smooth operations and efficient staging of completed orders for pickup or delivery.
- Maintain cleanliness and safety standards during order picking and packing processes.
Barista
Starbucks
01.2023 - 05.2023
- Delivered exceptional customer service in a high-volume, fast-paced environment, consistently meeting and exceeding customer expectations.
- Expertly prepared handcrafted beverages and food items in accordance with Starbucks' recipes and quality standards.
- Maintained a clean and organized workspace, adhering to food safety and sanitation guidelines.
- Handled cash, mobile, and card transactions accurately using POS systems while maintaining efficiency during peak hours.
- Supported team members through effective communication and a commitment to creating a positive store atmosphere.
- Contributed to store goals by upselling promotional items and providing knowledgeable product recommendations.
Co-Manager
RaceTrac
11.2018 - 01.2023
- Oversaw daily operations of multiple high-volume convenience stores and fuel stations, ensuring smooth business execution, operational compliance, and exceptional customer experience.
- Coached new and existing team members to uphold company standards and foster a culture of accountability, productivity, and service excellence.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Managed inventory control, vendor relationships, and merchandising strategies to optimize product availability and profitability.
- Handled scheduling, payroll, and staff performance reviews, maintaining high employee engagement and low turnover.
- Ensured store compliance with health, safety, and regulatory standards through regular audits and continuous improvement initiatives.
General Manager
Family Health Market
02.2008 - 11.2018
- Directed daily operations of a dual-concept café and nutrition store, blending food service excellence with retail product management in a community-focused, family-owned environment.
- Recruited, trained, and led a cross-functional team, fostering a collaborative work culture and delivering exceptional customer service.
- Managed inventory, vendor relationships, and purchasing to ensure efficient stock levels, minimize waste, and support local and health-conscious sourcing.
- Oversaw budgeting, payroll, scheduling, and financial reporting to drive profitability and sustainable growth.
- Developed and implemented marketing initiatives and loyalty programs to increase foot traffic and strengthen brand identity within the local market.
- Ensured health, safety, and sanitation compliance while continuously improving service quality and operational efficiency.
Education
General Studies
Centennial
Frisco, TXSkills
- Customer service-oriented
- Collaborative decision making
- Upbeat and outgoing attitude
- Attention to detail
- Strategic planning
- Building professional and interpersonal connections
Timeline
Personal Shopper
HEB Grocery Store
05.2023 - Current
Barista
Starbucks
01.2023 - 05.2023
Co-Manager
RaceTrac
11.2018 - 01.2023
General Manager
Family Health Market
02.2008 - 11.2018
General Studies
Centennial
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