Aubrey Bradford
Kingsland,GA
Summary
Dynamic leader with proven expertise in team leadership and complex problem-solving, honed at Captain Stan's Smokehouse. Excelled in enhancing customer satisfaction and resolving staff conflicts, showcasing exceptional verbal communication and multitasking skills. Demonstrated ability to improve service delivery and team performance through effective training and relationship building.
Overview
4
4
years of professional experience
Work History
Manager
Captain Stan's Smokehouse
03.2021 - 03.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Waitress/ Bartender
Captain Stan's Smokehouse
09.2018 - 03.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Science in Business Management
Colorado Technical University
Online Campus 12.2023
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Customer Service
- Positive Attitude
- Multitasking
- Hiring and Training
- Experience in Excel
- Experience in Microsoft
Timeline
Manager
Captain Stan's Smokehouse
03.2021 - 03.2023
Waitress/ Bartender
Captain Stan's Smokehouse
09.2018 - 03.2021
Science in Business Management
Colorado Technical University