Aubrey Driftmyer
Toledo,OH
Summary
Personable and reliable individual with strong ability to connect with others and provide exceptional customer service. Understanding of basic service protocols and equipped with effective communication and problem-solving skills. Committed to contributing to positive and efficient workplace environment.
Overview
6
6
years of professional experience
Work History
Patient Service Coordinator
Promedica
03.2025 - 07.2025
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks.
Server
Tea Tree Asian Bistro
08.2024 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Gained proficiency in using bartending tools such as shakers, strainers, and jiggers for precise drink preparation.
Esthetician
Booth Rental
01.2024 - 07.2024
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Educated clients on proper lash care techniques to prolong the life of their extensions and promote optimal eye health.
- Upsold additional services such as lash lifts, tinting, and brow shaping, boosting overall revenue for the salon.
- Expanded clientele base with excellent customer service and consistent referrals from satisfied clients.
Shift Leader
Panda Express
02.2021 - 05.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Key Holder.
- Completion of daily safe counts.
Front of House Team Member
Fusian
06.2019 - 01.2020
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Reset tables between guests by restocking low items and wiping down surfaces.
Education
License - Advanced Aesthetician
Summit Salon Academy
Perrysburg, OH10.2023
Skills
- Communication Skills
- Quick Learner
- Patient
- Team Leadership
- Continuous Professional Improvement
- Cash Handling
- Staff Training
- Role Modeling
Timeline
Patient Service Coordinator
Promedica
03.2025 - 07.2025
Server
Tea Tree Asian Bistro
08.2024 - 12.2024
Esthetician
Booth Rental
01.2024 - 07.2024
Shift Leader
Panda Express
02.2021 - 05.2024
Front of House Team Member
Fusian
06.2019 - 01.2020
License - Advanced Aesthetician
Summit Salon Academy