Mackenzie Christou
Baltimore,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Service Coordinator
MedStar Health Urgent Care
01.2022 - 06.2023
- Contacted insurance companies to verify patient coverage before visit
- Handled 80+ walk in appointments, as well as managing 40+ phone calls regarding patients needs
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients
- Daily collected 100+ forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment
- Verified patient availability during appointment scheduling process to reduce reschedules and cancellations
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
Party Coordinator
The Go Kart Track Inc.
06.2015 - 07.2022
- Hire, onboard and train new employees, including instructing in on food safety, customer service standards and operations
- Created and implement departmental policies, goals, and objects as well as remaining within budget
- Making sure all areas are clean and safely managed at all times
- Handled over 200 customers daily, while answering phone calls and assisting customer concerns in the facility
- Performed event coordination and set up for larger parties and gatherings.
- Handled customer complaints and assisted with disciplinary actions with employees in the workplace
Rehabilitation Technician
ATI Physical Therapy
09.2018 - 12.2019
- Prepared and cleaned medical equipment in order to maintain a safe and organized space for patients
- Carefully document progress notes to help Physical and Occupational Therapist adjust treatment plans
- Handling around 20-40 calls per day with making appts, answering insurance questions, and transferring calls outbound as needed
- Helped develop care plans for patients with complex needs and assisted patients with using rehabilitation equipment
- Scheduled patient appointments and assisted therapists and office staff with prioritizing and organizing caseloads.
Education
Radiology -
CCBC Essex
Baltimore, MDSkills
- Customer service
- Proactiveness
- Time management
- Communication skills
- Diligent
- Leadership
- Hospitality
- Patient Care
- Technical knowledge
- Microsoft Outlook
- Computer Skills
- Microsoft Office
- Microsoft Word
- Quick learner
- Problem solver
Certification
CPR/BLS Certified
BLS Certification
Valid until 01/2025
Timeline
Patient Service Coordinator
MedStar Health Urgent Care
01.2022 - 06.2023
Rehabilitation Technician
ATI Physical Therapy
09.2018 - 12.2019
Party Coordinator
The Go Kart Track Inc.
06.2015 - 07.2022
Radiology -
CCBC Essex
CPR/BLS Certified
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