Hailey Laliberte
Ellington,CT
Summary
Experienced with patient services coordination, ensuring efficient and accurate management of patient schedules and information. Utilizes strong communication and organizational skills to enhance patient satisfaction and office efficiency. Track record of maintaining confidentiality and providing excellent patient service.
Prepared for seamless coordination of patient care. Proven ability to enhance patient experiences by managing schedules, verifying insurance, and maintaining accurate records. Valued team collaborator with focus on achieving results and adapting to changing needs. Skilled in communication, organization, and problem-solving was nominated for Patient Experience champions through Hartford health care
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Service Coordinator
Hartford Health Care Endocrinology
02.2023 - Current
- Coordinated patient scheduling and managed appointment flow to enhance office efficiency.
- Facilitated communication between patients and healthcare providers to ensure seamless care delivery.
- Implemented patient intake processes that improved data accuracy and reduced wait times.
- Trained new staff on operational procedures, enhancing team performance and service quality.
- Less than 2 years of experience providing administrative and patient support in a fast-paced healthcare environment.
- Skilled in checking patients in and out, managing front desk operations, and ensuring a smooth patient flow.
- Experienced in scanning and verifying insurance documents, with strong attention to accuracy and confidentiality.
- CPR certified and knowledgeable in HIPAA regulations, maintaining strict patient privacy and data security.
- Excellent organizational skills, with the ability to manage paperwork, scheduling, and multitasking efficiently.
- Strong communication and interpersonal skills; able to handle high call volumes, and provide exceptional customer service.
- Demonstrated ability to work effectively both independently and as part of a healthcare team.
Brand Ambassador
Carhartt
10.2022 - 07.2024
- Promoted positive company image through superior customer service experiences.
- Conversed with customers to share information about products and services.
- Introduced sales, promotions and other brand initiatives to gain customer loyalty.
- Employed basic selling techniques to engage with customers.
- Recommended, selected and helped locate merchandise based on guest needs and desires.
- Operated point-of-sale system to complete sales transactions.
- Maintained inventory integrity and accuracy to protect company assets.
- Cleaned and organized spaces to maintain neat promotional spaces.
- Increased sales by encouraging customers to purchase additional products and services.
- Maintained professionality and efficiency while working closely with leadership.
- Restocked shelves at retail locations with products to match planned demonstrations.
Cook
3J's Deli
01.2021 - 08.2023
- Adhered to food safety standards when storing and preparing foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Ordered supplies as needed for the kitchen.
- Supervised and trained kitchen staff on proper preparation techniques.
- Monitored stock levels of food items and ordered more when necessary.
- Ensured that all food was cooked at the correct temperature and stored correctly.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Tasted all prepared dishes in order to check flavorings, texture and presentation prior to serving them to customers.
- Organized storage areas for efficient usage of space.
- Resolved customer complaints regarding food quality or services provided.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Wrapped, dated and labeled food items in storage for safety and freshness.
Landscaper
Jeremy Vearil
06.2020 - 04.2022
- Maintained and operated lawn care equipment such as mowers, trimmers, edgers, blowers, and hedge clippers.
- Cultivated soil by using rakes, shovels, hoes, trowels or other tools.
- Applied fertilizers and pesticides according to safety regulations.
- Transported plants, turf and other materials to designated areas for installation.
- Installed water features such as fountains and sprinkler systems.
- Weeded flower beds and vegetable gardens to remove unwanted vegetation.
- Pruned trees, shrubs, hedges, bushes and vines to enhance their growth patterns.
- Assisted in building decks and patios to create outdoor living spaces.
- Cleaned up debris after completing jobsite tasks.
- Repaired walkways with pavers or concrete blocks when needed.
- Ensured proper disposal of all waste generated from job sites.
- Followed planned landscaping designs to lay sod, seed grass or plant flowers and foliage.
Education
High School Diploma -
Ellington High School
Ellington, CT04.2022
Skills
- Customer Service
- Sales Expertise
- Communication Skills
- Strong organization
- Patient registration
- Appointment scheduling
- Patient confidentiality
- Insurance verification
- Healthcare systems
- HIPAA compliance
Certification
- CPR Certified
- Americans with disabilities act
- Language service and services for the death
- Minimizing risk and reporting events
- Rights of people in our care
- Safety strategies against workplace violence
- Infection prevention and control
- Emergency management
- Customer ride service outpatient
Timeline
Patient Service Coordinator
Hartford Health Care Endocrinology
02.2023 - Current
Brand Ambassador
Carhartt
10.2022 - 07.2024
Cook
3J's Deli
01.2021 - 08.2023
Landscaper
Jeremy Vearil
06.2020 - 04.2022
High School Diploma -
Ellington High School
Education and Training
Front desk training