Tamika Cunningham
Indian Head,MD
Summary
Administrative support professional specializing in optimizing patient flow and operational efficiency. Demonstrated success in leading and mentoring teams to transform workflows into high-performing units, resulting in improved service quality and patient satisfaction. Dedicated to delivering compassionate care while facilitating seamless communication across departments.
Overview
17
17
years of professional experience
Work History
Patient Service Coordinator
Medstar Georgetown Transplant
Washington, DC
05.2022 - Current
- Managed patient scheduling, check-in, and check-out processes, ensuring seamless operations for visits to medical facilities and efficient handling of kaiser referrals.
- Scheduled patients for laboratory tests, medical examinations, and consultations to optimize care coordination and patient flow.
- Organized and scheduled patient visits, ensuring efficient transitions within and between departments.
- Secured referrals and pre-certifications for patient health care insurance and managed care providers, facilitating access to necessary medical services.
- Verified and entered registration and insurance into computer system, ensuring accurate patient information for lab tech scheduling.
- Informed patients about preparation for testing and procedures as requested by physicians, enhancing patient readiness and compliance.
- Assist patients with signing consent forms, printing appointment visit summaries and scheduling of interpreter.
- Washington Hospital Center, Washington, DC
Assistant Administrator
Medstar Georgetown Transplant
Washington, DC
03.2015 - 05.2022
- Manage the intake of patients into the practice, screens for emergent conditions, registers, verifies insurance and explains patient responsibility to patients; collects copayment prior to care.
- Manage the financial aspects of the front office, including credit card transactions, receipts, cash and checks, logs and reconciles all patient monies in accordance with policy.
- Monitored patient flow, wait times, and comfort levels in reception area; collaborated with back-office staff to improve patient experience and streamline operations.
- Coordinated interpreter and translator services for effective communication.
- Requested records or lab results from other agencies. Obtained and entered all intake information for new clients in the computer system.
- Manages physician’s calendar, coordinates travel, assists with manuscripts and protocols.
- At the end of the day, batches encounter forms, prepare Batch Entry Form and Batch Control Log to be sent to Physician’s Unified Billing Service (PUBS).
- Compiled and reviewed Missing Charge Report monthly, assisting Administrator with reconciliation of discrepancies and conducting quality audits as requested.
- Supports organizational initiatives related to modern technology, clinical programs and improving patient experience seeking opportunities for improvement in all clinics’ administrative processes and services.
- Identified and implemented service enhancement opportunities, contributing to improved quality of care within department and organization.
- Exemplifies guest and staff relations and exemplifies commitment to care (C2C) customer service/ courtesy behaviors in all activities.
- Functions are performed in accordance with the applicable laws and regulations at Georgetown University Hospital’s (GUH) philosophy, policies, procedures, and standards.
- Supported operational needs by traveling to various hospital locations, including Annapolis, Frederick, and Washington Hospital Center.
- Adhering to GPG and department policies and procedures, will access a patient’s medical records/electronic health records (MR/HER), for work-related activities only, to complete proper patient documentation in the health record or view needed information in patient chart as necessitated by job role or function.
- Washington Hospital Center, Washington, DC
Application Process
Military Benefit Association
Chantilly, VA
06.2013 - 03.2015
- Coordinated collection of application data from participants, ensuring accuracy and timeliness.
- Maintained high accuracy in client and participant data management.
- Verified documents for accuracy using proprietary software. using proprietary software.
- Ensure up to date and accurate paperwork and documentation of all the facts and details.
- Resolved client inquiries over the phone, improving customer experience through effective communication.
- Resolve escalated issues in a timely manner to promote customer satisfaction.
- Provided tailored customer service in Chantilly, VA, addressing specific client needs. in Chantilly, VA, focusing on customer needs.
- Excellent interpersonal skills with the ability to relate well to others and understand their concerns.
Administrator
Virginia Health Group
Fairfax, VA
04.2009 - 04.2013
- Review, analyze, process, and audit records, documents, statements, budgets, tax and payroll, balance sheet, logs, journals, and other related financial records.
- Researched and resolved errors or discrepancies, ensuring accuracy and compliance with applicable rules and laws.
- Prepared reports and provided recommendations to upper-level management accordingly.
- Verified and created same-day responses to inquiries from senior management, ensuring timely and accurate communication.
- Oversaw the handling of sensitive documents in accordance with established policies and procedures.
- Collaborated with project management team to update, test, and implement system changes, enhancing operational efficiency.
- Cultivated professional relationships with internal and external departmental colleagues to enhance collaboration and communication.
- Led office operations by fostering a collaborative and professional environment.
- Led special projects by conducting on-the-job training and cross-training assignments.
- Worked as a team to ensure proper patient care.
- Recruiting, hiring, training, scheduling, maintaining, supervising, and disciplining of all staff and physicians.
- Initiated all appropriate actions for maintaining the highest standards of patient care and satisfaction.
- Executed and documented appropriate drills.
- Worked effectively with all staff, including clinicians.
- Professionally interacted with the Department of Health and any other regulatory or oversight agencies.
- Professionally handled all political opposition to the office and services, such as protesters and demonstrators.
- Provided clear and informative responses to public inquiries about document status and policies.
- Analyzed the integrity of the Activities, Programs, and Forecasting interfaces for checks and balances.
- Located in Fairfax, Virginia
Education
Associate of Applied Science Degree -
McLean, VASkills
- Referral management
- Electronic health records
- Insurance checks
- Form management
- Quality evaluation
- Operational effectiveness
- System maintenance
- Multitasking and organization
- Time management
- Communication skills
- Interpersonal abilities
- Team collaboration
- Problem resolution
- Feedback management
- Patient confidentiality
- Healthcare systems
- Excel
Skills Certifications
Proficient in Microsoft Word, PowerPoint, Excel
Affiliations
- Volunteer for Liver and Kidney walk yearly to support the Transplant department. We also have our donate life month full of activities to support Liver and Kidney donations.
Timeline
Patient Service Coordinator
Medstar Georgetown Transplant
05.2022 - Current
Assistant Administrator
Medstar Georgetown Transplant
03.2015 - 05.2022
Application Process
Military Benefit Association
06.2013 - 03.2015
Administrator
Virginia Health Group
04.2009 - 04.2013