Aubrey ENGLUND
Cary,Illinois
Summary
Experienced with identifying and qualifying sales leads. Utilizes communication skills and relationship-building techniques to drive client engagement. Track record of collaboration with sales teams to achieve and exceed targets.
Overview
24
24
years of professional experience
Work History
Sales Development Representative
CDK Global
Hoffman Estates, IL
06.2024 - Current
- Developed targeted outreach strategies to engage potential clients and drive interest in solutions.
- Collaborated with marketing teams to create effective lead generation campaigns, improving conversion rates.
- Conducted thorough research on prospective clients, tailoring communication to address specific needs and pain points.
- Managed CRM system to track leads, ensuring accurate data entry and follow-up activities for consistency.
- Trained new team members on best practices for lead qualification and customer engagement techniques.
- Led initiatives to streamline outreach processes, enhancing overall team efficiency and effectiveness in lead generation efforts.
- Mentored junior representatives, fostering skill development and promoting a collaborative team environment.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Crafted persuasive sales pitches to communicate value of company products and services.
- Achieved and exceeded monthly and annual sales targets.
New Patient Coordinator Team Lead
Well-Rooted Pediatrics and Functional Medicine
Crystal Lake, Illinois
06.2023 - Current
- Coordinate the intake process for new patients, gathering necessary information and documentation to ensure a seamless registration process
- Schedule appointments for new patients, optimizing booking efficiency and accommodating individual preferences
- Serve as the main point of contact for new patients, addressing inquiries and providing guidance on clinic policies and procedures as well as proper appointment type
- Collaborate with clinical staff to facilitate patient onboarding, ensuring a smooth transition into the healthcare system
- Maintain accurate and up-to-date patient records, adhering to HIPAA regulations and protecting patient confidentiality
- Continuously exceeding Functional Medicine appointment bookings by 45% over the course of my employment
- Use best practices with consultative selling to establish a deeper understanding and report to upsell product and testing to potential patients
- Promoted to team lead after eight months of exemplary performance
In Home Nursing Assistant
Papas Sake Home Care
Arlington Heights, Illinois
04.2023 - Current
- Assist with providing direct patient care, including bathing, feeding, and dressing.
- Help patients with mobility and range of motion exercises to promote physical wellbeing.
- Maintain a clean and organized patient environment to ensure safety and comfort.
- Provided emotional support and companionship to patients to enhance their overall quality of life.
In Home daycare
Cary, Illinois
06.2014 - 03.2023
- Established and maintained a safe and nurturing environment for children ranging from newborn to school age
- Developed and implemented age-appropriate activities to stimulate children's physical, emotional, and cognitive development
- Prepared nutritious meals and snacks while accommodating dietary restrictions and preferences
- Communicated effectively with parents regarding children's daily activities, progress, and any concerns or special instructions
- Maintained a clean and organized home daycare setting, ensuring a healthy and hygienic environment for children
- Planned enrichment programs and field trips that both entertained and stimulated the children
Executive Account Management
J.P.Morgan Chase
Elgin, Illinois
06.2006 - 02.2014
- Consistently exceeded monthly goals, achieved top ten percent performance ranking throughout Chase Bank and received the Circle of Excellence award for three consecutive years
- Resolved escalated issues by providing actionable solutions resulting in top account manager for twelve consecutive months
- Identified gaps and developed policies, procedures and process improvement initiatives to improve employee and customer experience
- Facilitated training for new hires on company procedures, goals and best practices
Collections Representative
J.P.Morgan Chase
Elgin, Illinois
10.2005 - 06.2006
- Proven track record of consistently meeting and exceeding monthly collection targets through effective negotiation and resolution of delinquent accounts
- Skilled in analyzing and prioritizing collection accounts based on aging and risk factors, resulting in a significant reduction in overall delinquency rates
- Experience in utilizing collection software and tools to streamline collection processes and improve efficiency
- Strong communication skills demonstrated through regular follow-ups with customers to establish payment plans and resolve payment disputes
- Collaborated with internal teams and external agencies to escalate collection efforts and recover outstanding debts in a timely manner
Waitress and hostess
PFC Dinning, Denny's Corporation
West Dundee, Illinois
11.2002 - 10.2005
- Greeted customers with a friendly attitude and provided exceptional service to ensure a positive dining experience
- Managed reservations, seating arrangements, and waitlist efficiently to optimize restaurant flow
- Took and delivered food and beverage orders accurately and promptly while up-selling specials and add-ons
- Maintained clean and organized work areas, including dining tables and hostess stand
- Collaborated with team members to support overall restaurant operations and uphold high standards of service
Education
General Education
Elgin Community College
Elgin, Illinois01-2007
Certified Nursing Assistant - Healthcare
McHenry County College
McHenry, Illinois03-2005
Skills
- Excellent written and oral communication
- Conflict management
- Team leader
- Problem-Solving
- Mentoring
- Sales
- Training
- Collections
- Self motivated
- Exemplary time management
- Appointment setting
- Cold calling
- Customer engagement
- Interpersonal skills
- Consultative selling
- Objection handling
- Leads prospecting
- Goal-oriented mindset
- Customer relationship building
- Lead qualification
- Email outreach
- Strategic thinking
Timeline
Sales Development Representative
CDK Global
06.2024 - Current
New Patient Coordinator Team Lead
Well-Rooted Pediatrics and Functional Medicine
06.2023 - Current
In Home Nursing Assistant
Papas Sake Home Care
04.2023 - Current
In Home daycare
06.2014 - 03.2023
Executive Account Management
J.P.Morgan Chase
06.2006 - 02.2014
Collections Representative
J.P.Morgan Chase
10.2005 - 06.2006
Waitress and hostess
PFC Dinning, Denny's Corporation
11.2002 - 10.2005
Certified Nursing Assistant - Healthcare
McHenry County College
General Education
Elgin Community College