Aubrey Estrada
Pleasant Grove,UT
Summary
Dynamic leader with strong organizational skills and a focus on effective communication. Experienced in collaborating with cross-functional teams to streamline operations and enhance control processes for improved outcomes.
Overview
7
7
years of professional experience
Work History
Operations Surveillance and Support Specialist
SoFi
Cottonwood Heights, UT
02.2024 - Current
- Monitored and verified each step of high-risk payment program interactions and collection processes to guarantee proper execution and adherence to standards.
- Delivered comprehensive evidence and established controls to enhance BCT testing accuracy.
- Guided coworkers through the implementation of control procedures, offering assistance and clarification to reinforce understanding.
- Facilitated collaboration with cross-functional teams to secure accurate information for control processes.
Collections Agent
SoFi
Cottonwood Heights, UT
10.2022 - 02.2024
- Monitored compliance with regulations related to debt collection practices and ensured adherence across team operations.
- Collaborated with team members to streamline collection processes, increasing overall efficiency by adapting workflows.
- Conducted regular reviews of account histories to identify trends and recommend process improvements for better outcomes.
- Developed training materials for new hires on effective collection techniques and company protocols.
Collections Agent
Vive Financial
Draper, UT
02.2020 - 10.2022
- Negotiated payment plans with clients to enhance collections while maintaining positive relationships.
- Analyzed client financial situations to determine appropriate collection strategies and solutions.
- Facilitated communication with clients to resolve overdue accounts and improve payment compliance.
- Utilized collection software to track account statuses and document interactions efficiently.
Education
High School Diploma -
Pleasant Grove High School
Pleasant Grove, UTSkills
- Customer relationship management
- Technical support
- Remote support
- Risk management
- Customer service
- Leadership development
- Organizational management
Timeline
Operations Surveillance and Support Specialist
SoFi
02.2024 - Current
Collections Agent
SoFi
10.2022 - 02.2024
Collections Agent
Vive Financial
02.2020 - 10.2022
High School Diploma -
Pleasant Grove High School