Aubrey Moore
Sephora at Kohl’s
Omaha,NE
16
years of professional experience
Driven professional with extensive
experience in team leadership,
customer service management, and
problem-solving skills. Proven ability to
enhance productivity and efficiency in
fast-paced environments while
fostering strong customer
relationships. Eager to leverage skills
and experience to excel in a new role!
Work History
Beauty Team Lead
3 Years- Manage daily operations to ensure smooth functioning of the store, maintain a clean, safe environment for customers and employees.
- Manage inventory control
- Address customer complaints promptly and professionally, resolve issues to maintain positive relationships with clientele.
- Manage store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assist with hiring, training and mentoring new staff members.
- Improve customer satisfaction through staff training in customer service and product knowledge.
- Coach sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Foster a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promote team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Enhance employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Streamline communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Foster culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
Operations Manager
1 Year 6 Months- Coordinated an average of 8 hard product launches per month and have coordinated 3 new brand launches
- Processed and merchandised freight and fulfillment by following floor plans and Sephora protocol
- Implemented the Beauty Insider incentive for a top performer of the week and top performer of the month for those who were able to get 35% or more of new customers to become a member of our loyalty programs.
- Audited the stockroom and understock to track the inventory of all products and ensure fundability in the stockroom and sales floor.
- Created the daily schedule for employees and a checklist for individual part time associates to assure all necessary tasks get completed.
- Constructed and took down a minimum of 20 sets per week.
- Enrolled an average of 58% of new customers in Sephora’s Beauty Insider program (criteria to meet is 35%)
- Number one in the district for callbacks, saving the store money by sending product back to warehouse in a timely manner.
- Lended expertise to customers to help them find products that are right for them, creating relationships and repeat customers.
Merchandiser/Sales Associate
7 Years 5 Months- Increased customer satisfaction by finding resolutions, answering questions, and solving their concerns in a fast-paced work environment
- Led several departments while simultaneously answering phone calls, customer questions, and backup cashiering
- Merchandising across several departments in store
- Mobilized teams while working on merchandising projects by delegating tasks and executing plans
- Cultivated a results focused environment by setting merchandising standards and goals with new hires and other associates
- Organized the store by cleaning and redoing the stockroom for more effective inventory retrieval
Merchandiser/Sales Associate
3 Years 4 Months- Manage daily operations to ensure smooth functioning of the store, maintain a clean, safe environment for customers and employees.
- Manage inventory control
- Address customer complaints promptly and professionally, resolve issues to maintain positive relationships with clientele.
- Manage store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assist with hiring, training and mentoring new staff members.
- Improve customer satisfaction through staff training in customer service and product knowledge.
- Coach sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Foster a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promote team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Enhance employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Streamline communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Foster culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
Education
High School Diploma
Skills
Customer service / Customer Relations
Problem-solving
Multitasking
Organization
Store operations
Training and mentoring
Friendly and positive
Outstanding communication skills
Team leadership and coaching
Inventory management
Store merchandising
Shift scheduling
Team motivation
Strategic thinker
Awards
- District Associate of the Month, July 2025
- Territory Store of the Month, May 2024
- District Store of the Month, November 2023, January 2024
- Rewarded at multiple levels for Kohl’s Recognition Program of building great teams, putting customers first and acting with integrity
Timeline
Beauty Team Lead
Sephora at Kohl’s
08.2023 - CurrentRead More
Operations Manager
Sephora at Kohl's
02.2022 - 08.2023Read More
Merchandiser/Sales Associate
Kohl's
09.2014 - 02.2022Read More
Merchandiser/Sales Associate
Toys R Us
09.2010 - 01.2014Read More
Millard North High School
High School Diploma
Read More