Renae Pavelzik
Hanford,CA
Summary
Experienced leadership professional prepared to guide teams effectively. Strong focus on collaboration and achieving results, ensuring adaptability with changing needs. Proficient in project management, conflict resolution, and strategic planning. Reliable and flexible, fostering cohesive and productive team environment.
Overview
12
12
years of professional experience
Work History
Beauty Team Lead
Kohls Department Store
04.2023 - Current
- Established performance metrics to monitor progress and drive continuous improvement efforts.
- Accomplished multiple tasks within established timeframes.
- Mentored staff on operational procedures, fostering a collaborative work environment and skill development.
- Coordinated team schedules to ensure optimal coverage during peak business hours, enhancing operational efficiency.
- Oversaw daily operations, ensuring compliance with company policies and maintaining high performance standards.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
Customer Service Supervisor 1-2
Kohls Department Store
04.2021 - 04.2023
- Supervised daily operations, ensuring adherence to customer service standards and policies.
- Reconciled daily cash reports, identifying discrepancies and implementing corrective measures.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Beauty Supervisor
Kohls Department Store
01.2016 - 04.2021
- Supervised beauty department staff, ensuring high levels of customer service and product knowledge.
- Managed inventory levels, conducting regular audits to optimize stock availability and presentation.
- Developed promotional displays to enhance customer engagement and drive sales growth.
- Analyzed sales trends to inform strategic decisions on product placements and marketing initiatives.
Sales Associate
Kohls Department Store
07.2013 - 01.2016
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
High School Diploma -
Lemoore High School
Lemoore, CA05-2013
Skills
- Attention to detail
- Conflict resolution
- Coaching and mentoring
- Customer service
- Multitasking and organization
- Adaptability and flexibility
Accomplishments
Awarded Top Customer Service Supervisor out of Company District
Timeline
Beauty Team Lead
Kohls Department Store
04.2023 - Current
Customer Service Supervisor 1-2
Kohls Department Store
04.2021 - 04.2023
Beauty Supervisor
Kohls Department Store
01.2016 - 04.2021
Sales Associate
Kohls Department Store
07.2013 - 01.2016
High School Diploma -
Lemoore High School