Aubrey Pena
Rochester,NY
Summary
Proven in enhancing client satisfaction and team performance at Hertz, I excel in customer service and problem-solving. My experience as a Home Health Aide demonstrates my commitment to reliability and teamwork, significantly improving patient quality of life. Skilled in client needs assessment and efficient cleaning techniques, I bring a track record of achievement and dedication.
Overview
9
9
years of professional experience
Work History
Sales Associate
Hertz
12.2023 - 06.2024
- Managed a team of sales associates, providing guidance and support to improve overall performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Provided the customer with reliable transportation to suit their needs.
Home Health Aide
Home Care From the Heart
09.2015 - 12.2022
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Education
LPN - Nursing
Rochester Educational Opportunity Center
Rochester, NY05.2011
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Reliable and punctual
- Relationship building
- Client service
- Customer needs assessment
- Cleaning techniques
Timeline
Sales Associate
Hertz
12.2023 - 06.2024
Home Health Aide
Home Care From the Heart
09.2015 - 12.2022
LPN - Nursing
Rochester Educational Opportunity Center
Similar Profiles
Angela HuardAngela Huard
Maintenance Clerk at HertzMaintenance Clerk at Hertz
Sterling SharpSterling Sharp
Store Manager at HertzStore Manager at Hertz
Aleksandra JordanAleksandra Jordan
General Manager at HertzGeneral Manager at Hertz