Aubrey Pinon
Nampa,ID
Summary
Positive and upbeat, with strong ability to connect with individuals and build relationships. Possesses solid understanding of customer service principles and effective communication skills, ensuring seamless interactions and problem-solving. Committed to enhancing member satisfaction and fostering loyalty through exceptional service and support.
Overview
4
4
years of professional experience
Work History
Member Service Specialist
ICCU
10795 W Meyering Ln
05.2025 - Current
- Educated members on financial products and services to enhance satisfaction.
- Assisted members with account inquiries and transaction processing.
- Maintained accurate records of member interactions and transactions.
- Resolved member concerns promptly, ensuring a positive experience.
- Established strong relationships with members to foster loyalty and trust.
- Recommended specific products and services in alignment with individual needs, requirements, and specifications.
Lead Cashier
Ulta Beauty Inc.
Meridian, ID
09.2023 - 04.2025
- Started out as a Beauty Consultant and worked my way up to Lead Cashier.
- Resolved customer inquiries and issues promptly, fostering positive shopping experiences.
- Maintained knowledge of product offerings to assist customers in making informed purchasing decisions.
- Maintained a balanced cash drawer with attention to detail and accurate counting practices.
- Helped customers complete purchases, locate items, and join reward programs.
- Promoted store specials and upsold items at the register, increasing average transaction value per customer.
Shift Lead
Sodalicious
Eagle, ID
06.2022 - 07.2023
- Started as a Mixologist and worked my way up to Shift Lead.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer inquiries and complaints, ensuring high satisfaction rates through effective communication.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Maintained clean and well-organized production areas.
Education
High School Diploma -
Owyhee High School
Meridian, ID05.2024
Skills
- Customer service standards
- Strong empathy
- Customer engagement
- Exceptional communication
- Relationship building
Timeline
Member Service Specialist
ICCU
05.2025 - Current
Lead Cashier
Ulta Beauty Inc.
09.2023 - 04.2025
Shift Lead
Sodalicious
06.2022 - 07.2023
High School Diploma -
Owyhee High School