Aubrey Thompson
Fountain Inn,SC
Summary
Dynamic and customer-focused Sales Associate with proven expertise at TCBY in enhancing customer engagement and driving repeat business. Skilled in cash handling and problem-solving, I excel in fast-paced environments, ensuring order accuracy and maintaining high standards of service. Committed to teamwork and delivering exceptional experiences that foster loyalty.
Overview
1
1
year of professional experience
Work History
Sales Associate
TCBY
Greenville, SC
08.2024 - 05.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
To-Go Specialist
Wing Nutz
Fountain Inn, SC
11.2023 - 04.2024
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Handled cash transactions accurately, maintaining accountability for daily sales receipts.
- Adapted quickly to new technology platforms for online ordering and delivery services integration.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
- Maintained a clean and inviting pickup area, contributing to a positive customer experience.
- Reduced wait times for customers, prioritizing timely food preparation and packaging.
- Enhanced customer satisfaction by providing efficient and accurate order processing.
- Streamlined to-go operations, implementing an organized system for tracking orders.
- Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
- Addressed any special dietary requests or accommodations made by customers while placing their orders with precision.
- Utilized strong organizational skills in arranging completed orders neatly while minimizing space consumption within the pick-up area.
- Increased repeat business by consistently providing friendly and attentive service.
- Contributed positively towards team goals through effective communication between front-of-house staff members and the kitchen team.
- Supported overall restaurant cleanliness by adhering to sanitation guidelines when handling food items and packaging materials.
- Ensured compliance with health and safety regulations, maintaining safe environment for both staff and customers.
Education
Radiology
Greenville Technical College
Greenville, SCSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Exceptional customer service
- Relationship building
- Cash handling
- Flexible schedule
- Stocking and receiving
- Client service
- Customer needs assessment
- Complex Problem-solving
- Meeting deadlines
- Cleaning techniques
- Adapt to diverse groups
- Payment processing
- Sales development
- Inventory control
- Fraud detection
- Dining area maintenance
- Friendly and outgoing
- Customer engagement
- Verbal and written communication
- Task prioritization
- Contact follow-up
- Financial records oversight
- Hospitality and accommodation
- Service oriented
- Outgoing personality
- Positive and professional
- Store opening and closing
- Inventory tracking
- Order processing
- New teller training
Timeline
Sales Associate
TCBY
08.2024 - 05.2025
To-Go Specialist
Wing Nutz
11.2023 - 04.2024
Radiology
Greenville Technical College