Aubrey Torres
Valparaiso,IN
Summary
Reliable and organized with a strong ability to manage multiple tasks and priorities while maintaining a positive, team-oriented mindset. Experienced in customer service and creating a supportive, engaging environment. Known for communication and collaboration skills that contribute to smooth operations and high-quality service. Comfortable working in fast-paced settings, with a proven ability to adapt quickly, stay detail-focused, and take initiative to solve problems and improve processes.
Overview
6
6
years of professional experience
Work History
Front of House Employee
Confectioneiress Cupcakes & Sweets
Indianapolis, IN
01.2026 - Current
- Delivered immersive customer service, ensuring positive experiences for all building regulars.
- Managed cash register operations, processing transactions and handling payments.
- Maintained cleanliness and organization of front-of-house areas, enhancing overall ambiance.
- Helped guide guests regarding online & catering orders, taking phone calls and handling order forms.
- Trained new employees on operational procedures and customer service expectations.
Front Crew Member
Culver's Restaurant
Chesterton, IN
04.2023 - 01.2026
- Addressed customer concerns promptly and professionally, resolving issues to maintain high levels of satisfaction.
- Demonstrated knowledge of all five front positions, in order to provide support for all team members during peak hours of business.
- Consistently trained new members, in order to ensure high customer service standards as tradition to the team's mission.
- Utilized communication skills between staff in order to enforce a collaborative work environment.
- Maintained a positive attitude and adaptable personality in order to combat the stress that comes with a fast-pace work environment.
Manager on Duty
Froggie Latin Kitchen
Cedar Lake, IN
06.2020 - 11.2024
- Managed front of house operations, alongside kitchen duties.
- Trained and supervised employees during shifts.
- Responded to customer concerns by providing friendly, knowledgeable support while maintaining professionalism.
- Oversaw restaurant operations in absence of the owners, being help responsible of opening and closing procedures.
- Developed and implemented strategies in order to ensure customer satisfaction and efficiency.
Education
No Degree - Art Education
Indiana University, Purdue University Indianapolis
Indianapolis, IN05-2028
High School Diploma -
Chesterton Senior High School
Chesterton, IN06-2024
Skills
- Customer Service
- Lesson Planning
- Student Mentoring
- Time Management
- Patience
- Positive attitude
- Adaptability and Flexibility
- Leadership
- Quality assessment
Languages
Spanish
Limited Working
American Sign Language
Full Professional
Timeline
Front of House Employee
Confectioneiress Cupcakes & Sweets
01.2026 - Current
Front Crew Member
Culver's Restaurant
04.2023 - 01.2026
Manager on Duty
Froggie Latin Kitchen
06.2020 - 11.2024
No Degree - Art Education
Indiana University, Purdue University Indianapolis
High School Diploma -
Chesterton Senior High School