Aubrey Westwood
The Bronx,NY
Summary
Very experienced Cashier in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals. Extremely in tune to upselling and recommending based on whats best for both the store and customer at all times. Team player, works diligently with others. Fast learner, great educator. Dedicated to resolving issues, answering all customers questions and concerns. Creative problem-solver versed in the best customer service!
completely open availability at all times, dedicated to working holidays and weekends plus double shifts. as well as picking up shifts from fellow coworkers.
Overview
7
7
years of professional experience
Work History
Cashier
Steve Madden
06.2023 - 04.2024
- Stocked, tagged and displayed merchandise as required.
- Helped customers complete purchases, locate items, and join reward programs.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Used POS system to enter orders, process payments and issue receipts.
Cashier
Forever 21
07.2022 - 05.2023
- Performed cash, card, and check transactions to complete customer purchases.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Assisted customers with returns, refunds and resolving transaction issues.
Cashier Floor Supervisor
Dicks Sporing Goods
09.2020 - 03.2022
- Reduced wait times for customers through effective management of the cashier team.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Enhanced customer satisfaction by providing efficient and accurate transactions.
- Streamlined communication between cashier staff and other departments to improve overall store operations.
- Built positive relationships with customers to increase repeat business.
Cashier Floor Supervisor
Circle K
10.2018 - 11.2019
- Ensured accurate pricing by regularly updating price tags on shelves as per store policies.
- Developed strong relationships with customers, fostering loyalty and repeat business opportunities.
- Facilitated smooth shift changes by creating detailed handover reports for incoming floor supervisors.
- Conducted daily audits of registers to ensure accuracy in financial reporting and minimize losses from discrepancies or thefts incidents.
Cashier
McDonalds
05.2017 - 10.2018
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
Education
MBA - Business Administration
Monroe College
Bronx, NY05-2028
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Time management skills
- Refunds and exchanges
- Conflict Resolution
- Cash handling and management
- Reliable and Responsible
- Team Collaboration
- POS system operations
- Adaptable and Flexible
Additional Information
I am a 24-year-old who maintains physical fitness through exercise and enjoys the support of a strong social circle, friends, and family. My interests span a variety of fields, including fashion, pop culture, music, and entertainment. I'm very adamant about working hard for what you want. I am enrolling in a Business Administration program, with future aspirations to work in public relations, either at a leading PR firm or alongside a notable celebrity, business, or politician.
Timeline
Cashier
Steve Madden
06.2023 - 04.2024
Cashier
Forever 21
07.2022 - 05.2023
Cashier Floor Supervisor
Dicks Sporing Goods
09.2020 - 03.2022
Cashier Floor Supervisor
Circle K
10.2018 - 11.2019
Cashier
McDonalds
05.2017 - 10.2018
MBA - Business Administration
Monroe College