Aubrey R. Vincentini
Camillus,NY
Summary
Dedicated professional with expertise in customer service and conflict resolution. Known for creating welcoming atmospheres and ensuring guest satisfaction through effective communication and problem-solving.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
CopperTop Tavern
Camillus, NY
07.2025 - Current
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system to optimize table turnover and guest flow.
- Assisted servers in maintaining efficient service during peak hours.
- Communicated effectively with kitchen staff regarding special requests and dietary restrictions.
- Maintained cleanliness and organization of front-of-house areas to enhance guest experience.
- Handled guest inquiries and resolved concerns to ensure satisfaction.
- Collaborated with team members to improve seating strategies and reduce wait times.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Answered customer questions about hours, seating, and menu information.
- Prepared dining room for service by cleaning, organizing tables, and placing table settings.
Bus Monitor
Christian Brothers Academy Bridge 2 Brothers Summer Camp
DeWitt, NY
07.2025 - 07.2025
- Assisted in ensuring student safety during transportation to and from camp activities.
- Provided individualized support to a student with special needs during transportation, ensuring safe boarding and exiting, monitoring behavior and emotional well-being, and coordinating with the driver and school staff to accommodate specific learning or mobility needs.
- Monitored student behavior, promoting a positive and respectful environment.
- Communicated effectively with students and staff to address concerns or needs.
- Implemented camp rules and guidelines to maintain order on the bus.
- Supported loading and unloading of students, ensuring a smooth transition at stops.
- Collaborated with drivers to optimize route efficiency and punctuality.
- Observed and reported any incidents or unsafe conditions promptly to supervisors.
- Engaged students in conversation, fostering a friendly atmosphere during commutes.
- Promoted a positive atmosphere on the bus through consistent enforcement of rules and respectful interactions with students.
Education
High School Diploma -
Christian Brothers Academy
DeWitt, NYSkills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Conflict resolution
- Complex Problem-solving
- Coordinating tasks
- Table bussing
- Memory retention
- Service prioritization
Timeline
Restaurant Hostess
CopperTop Tavern
07.2025 - Current
Bus Monitor
Christian Brothers Academy Bridge 2 Brothers Summer Camp
07.2025 - 07.2025
High School Diploma -
Christian Brothers Academy