Aubrianna Grace
Gulfport,FL
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
1
1
Certification
11
11
years of professional experience
Work History
General Manager
Chipotle
Sterling Heights, MI
07.2017 - Current
- Delivered exceptional guest experiences through hands-on leadership of associates and managers.
- Trained employees on company procedures and worksite safety.
- Inspired employees to work as cohesive team while delivering exceptional service to customers in every interaction.
- Analyzed quarterly sales statistics and prepared analyses for corporate management.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Supervised employees through planning, assignments and direction.
- Administered employee discipline through verbal and written warnings.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Trained employees on duties, policies and procedures.
Bartender
Shorty's Bar & Grille
Waterford, MI
10.2016 - 07.2017
- Upsold customers from shelf to premium brands to help boost sales.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Planned and coordinated special events to boost customer numbers and profits.
- Completed regular bar inventories and daily requisition sheets.
- Trained new bartenders on drink preparation and upselling techniques.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Talked easily with patrons to build rapport and earn repeat business.
Bartender/Server
Jay's Penalty Box
Ferndale, MI
02.2016 - 10.2016
- Greeted customers, answered questions and recommended specials to increase profits.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Trained new employees on restaurant procedures and plating techniques.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Provided exceptional service to high volume of daily customers.
Education
High School Diploma -
Henry Ford Ii High School
Sterling Heights, MI09.2015
Skills
- Supervision and training
- Performance improvements
- Sales team development
- Policy/program development
Certification
- Servsafe Food Certified
- Servsafe Alcohol Certified
Timeline
General Manager
Chipotle
07.2017 - Current
Bartender
Shorty's Bar & Grille
10.2016 - 07.2017
Bartender/Server
Jay's Penalty Box
02.2016 - 10.2016
High School Diploma -
Henry Ford Ii High School