Aubrianne Cook
Paoli,IN
Summary
Proven to enhance guest satisfaction through exceptional customer service and effective time management, I excel in fostering positive environments and resolving issues promptly. Skilled in cash handling and maintaining strong team relationships, my approach significantly improves operational efficiency and guest experiences. I’ve worked in freelance housekeeping during my time living in Florida and am very thorough in everything I do. I remain professional with a optimistic outlook and a positive attitude.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Indiana Fitness Center
Paoli, IN
12.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean facility to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
Guest Service Associate
Walmart
Paoli, IN
05.2022 - 11.2023
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
- Managed front desk operations, ensuring a smooth and pleasant guest experience.
- Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
- Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.
Server
Mr Mellows Shaved Ice
Panama City Beach, FL
05.2021 - 08.2021
- Demonstrated strong multitasking skills by managing multiple customers simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
J.R. Arnold High School
Panama City Beach, FL05.2021
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Verbal and written communication
- Hospitality services
- Work Prioritization
- Housekeeping
- Positive attitude
Timeline
Front Desk Receptionist
Indiana Fitness Center
12.2023 - Current
Guest Service Associate
Walmart
05.2022 - 11.2023
Server
Mr Mellows Shaved Ice
05.2021 - 08.2021
High School Diploma -
J.R. Arnold High School