I’m 20 years old. I am dedicated and adaptable with a strong background in customer service. Proven ability to manage guest inquiries, train staff, and maintain operational efficiency in fast-paced environments. Committed to enhancing guest experiences through effective communication and organization.
Overview
4
4
years of professional experience
Work History
Hostess
Agua Caliente Casino
Rancho Mirage, California
05.2025 - 06.2026
Greeted and seated guests in a welcoming manner.
managed wait times by recording names and numbers to reserve seating for guests in dining room
maintained clean menus to improve guest experience and satisfaction
Restocked the host stand with toothpicks, crayons, and anything needed for the front
folded kids menus
answered phone inquiries to schedule and confirm reservations, documented takeout orders, and provided service information
Coordinated with kitchen staff on guest wait times and seating arrangements.
Initiated daily operations by opening the restaurant at 6 AM.
Followed 4.5 forbes standards and all policies
HOSTESS
Applebee's
Cathedral City, CA
08.2024 - 05.2025
greeted guests warmly upon arrival/customer service
seating guests with servers in correct section rotation
Pre-bussing and putting together tables
good server and cook communication
trained new hires on restaurant procedures and supported expo operations.
RETAIL ASSOCIATE
TJ Maxx
Palm Springs, CA
11.2023 - 06.2024
Responsibilities included working the register
customer services
handling clothes
cleaning counters and keeping everything organized.
COURTESY CLERK
Stater Bros Markets
Cathedral City, CA
09.2022 - 01.2023
Provided excellent customer service by being friendly and courteous
Promptly responded to customer requests or complaints showing empathy
Bagged groceries efficiently while ensuring proper handling of items.
Maintained cleanliness and organization in checkout and store areas.
Assisted with price checks, go-backs, and replenishing supplies.
Stocked shelves accurately and ensured products were properly displayed.
Oversaw collection of shopping carts from parking lot to maintain clean, organized area.