Aubrie Lipps
Grand Rapids
Summary
Experienced in front desk operations, dedicated to ensuring seamless guest experiences and efficient service. Strong team leadership and problem-solving skills for maintaining high standards in all aspects of work. Deep understanding of hospitality procedures and staff coordination to consistently enhance overall performance and deliver exceptional results.
Overview
3
3
years of professional experience
Work History
Buyer & Sales Associate
Uptown Cheapskate
09.2024 - Current
- Developed and maintained strong relationships with customers, ensuring repeat business and a positive shopping experience.
- Collaborated with management to better understand needs and determine purchasing requirements.
- Maintained a clean and organized store floor, ensuring a pleasant and inviting environment for customers.
- Collaborated with team members to achieve sales goals and improve customer satisfaction.
Front Desk Manager
Wave Club Water Sport Rentals
06.2023 - 09.2024
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously
- Scheduled appointments for clients using office calendar system and provided updates on changes or cancellations when needed
- Managing liability contracts with a large number of clients daily and handling all paperwork and payments
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
Server/Hostess/Kitchen
Hart Pizza
08.2023 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Assisted customers with their orders by using the POS system, took payments, and assisted servers by seating customers and cleaning tables
- Assisted with preparing food orders in accordance with all serve safe laws, and manage kitchen staffing and timing
Shift Leader
Biggby
03.2023 - 03.2024
- Greeted customers and cashed them out using POS system
- Followed proper food safety procedures when making various drinks and food items
- Maintained constant stock levels throughout the day of fridges and other items
- Counted drawers and cash boxes, tracked sales
- Responsible for training and supervising new employees
Assistant Powerlifting Coach - Volunteer
Hart High School
10.2021 - 03.2023
- Motivated athletes to become stronger, more agile and more effective through training habits and proper nutrition
- Encouraged everyone to cultivate a strong work ethic by demonstrating diligence, patience and respect for others
- Evaluated individual knowledge, skills and strengths and assigned team positions to maximize talent areas
Education
Human Biology
Grand Rapids Community College
Grand Rapids, MIHuman Biology
Montcalm Community College
Montcalm, MIHigh School Diploma -
Hart High School
Hart, MI05.2022
Skills
- Multi-tasking strength
- Relationship building
- Inventory monitoring
- Verbal and written communication
- Check-in and Check-out procedures
- Leadership qualities
- Reception expertise
- Positive attitude
Timeline
Buyer & Sales Associate
Uptown Cheapskate
09.2024 - Current
Server/Hostess/Kitchen
Hart Pizza
08.2023 - 05.2024
Front Desk Manager
Wave Club Water Sport Rentals
06.2023 - 09.2024
Shift Leader
Biggby
03.2023 - 03.2024
Assistant Powerlifting Coach - Volunteer
Hart High School
10.2021 - 03.2023
Human Biology
Grand Rapids Community College
Human Biology
Montcalm Community College
High School Diploma -
Hart High School
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