Aubrina Roberts
Gary,IN
Summary
Dynamic and adaptable professional with a proven track record at Walmart, enhancing asset protection and customer satisfaction. Excelled in video monitoring and relationship building, significantly reducing safety incidents. Skilled in conducting investigations and fostering teamwork, demonstrating exceptional multitasking abilities and self-motivation. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Asset Protection Investigator
Walmart
Portage, IN
08.2020 - Current
- Identified, reported and resolved safety issues, inventory shortages, cash handling concerns and theft.
- Improved asset protection efforts by conducting thorough internal and external investigations.
- Assisted fellow investigators in complex cases when needed, sharing expertise on specific tactics or technologies used in asset protection work.
- Viewed store CCTV, alarm and exception reporting systems to monitor activity and detect theft.
- Maintained a high level of confidentiality while handling sensitive information during investigations and reporting procedures.
- Conducted regular reviews of CCTV footage to monitor employee behavior for adherence to company policies concerning cash handling, merchandise handling, and theft prevention’s.
- Collaborated with law enforcement agencies to assist in criminal investigations and ensure successful prosecution of offenders.
- Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
- Enhanced workplace safety by conducting thorough inspections and identifying potential hazards.
- Delivered packages to customer doorsteps and business offices.
- Enhanced customer satisfaction by efficiently fulfilling grocery orders and ensuring product quality.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
Medical Transportation Driver
Brandon Transportation
Portage, IN
02.2018 - 07.2020
- Assisted patients in entering and exiting the vehicle safely, utilizing proper lifting techniques when necessary.
- Shouldered responsibility for communicating with dispatch concerning incomplete pickups.
- Streamlined communication with dispatchers, promptly addressing any changes or issues related to the transportation schedule.
- Improved patient satisfaction by providing timely and efficient medical transportation services.
- Assisted in reducing wait times for patients, coordinating with healthcare facilities for prompt pick-up and drop-off schedules.
- Achieved daily preparation for vehicle inspections prior to travel.
- Successfully operated GPS devices, radios and cellular devices to optimize route and maintain dispatch communications.
- Collaborated effectively with healthcare staff at multiple facilities, establishing strong working relationships that facilitated seamless patient transfers.
- Efficiently managed paperwork related to each transport, ensuring accurate record-keeping practices were upheld consistently across all trips.
Room Cleaner
Town Center Village Retirement Community
Merriville, Indiana
03.2015 - 08.2016
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
High School Graduate - English
Horseman High School
Gary, IN06.2004
Skills
- Video Monitoring
- Physical Security
- Incident Reporting
- Access Control
- Multitasking Abilities
- Active Listening
- Adaptability and Flexibility
- Relationship Building
- Self Motivation
Certification
- CPR Training -2018-2020
- first aid Training -2018-2020
Timeline
Asset Protection Investigator
Walmart
08.2020 - Current
Medical Transportation Driver
Brandon Transportation
02.2018 - 07.2020
Room Cleaner
Town Center Village Retirement Community
03.2015 - 08.2016
High School Graduate - English
Horseman High School