Audra Franklin
Butler,PA
Summary
Proven server with a track record of enhancing customer satisfaction through exceptional service and hospitality expertise, notably at Firebirds Wood Fired Grill. Skilled in upselling, resulting in significant sales increases, and adept at managing high-volume environments with professionalism and a strong work ethic. Demonstrated ability in food safety and allergy awareness, ensuring guest well-being and repeat business.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Firebirds Wood Fired Grill
06.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Server/Host
Rachel’s Roadhouse
09.2020 - 06.2023
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Associate Of Business Administration - General Studies
Butler County Community College
Butler, PAHigh School Diploma -
Butler Senior High School
Butler, PA06.2021
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Menu Memorization
- Food Running
- Food safety understanding
- Quality Control
- Table Bussing
- Suggestive Selling
- Allergy awareness
- Tableside Etiquette
- Food sales and promotion
Certification
Ramp certification
Timeline
Server
Firebirds Wood Fired Grill
06.2023 - Current
Server/Host
Rachel’s Roadhouse
09.2020 - 06.2023
Ramp certification
Associate Of Business Administration - General Studies
Butler County Community College
High School Diploma -
Butler Senior High School
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