Summary
Overview
Work History
Education
Skills
Timeline
Server

Lauren Carter

Charlotte,NC

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

5
5
years of professional experience

Work History

Server

Firebirds Wood Fired Grill
10.2024 - Current
  • Provided exceptional customer service by promptly addressing guest inquiries and concerns.
  • Assisted in maintaining cleanliness and organization of dining areas for optimal guest experience.
  • Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
  • Supported team members during peak hours to enhance workflow efficiency and guest satisfaction.
  • Learned menu items thoroughly to effectively communicate specials and recommendations to guests.

Server

Duckworth's Grill And Taphouse
01.2024 - 08.2024
  • Adapted quickly to changing environments, demonstrating flexibility during busy shifts.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Server

Mez Contemporary Mexican
05.2023 - 04.2024
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Server/Host

Cypress of Raleigh
09.2020 - 03.2023
  • Monitored table turnover rates, optimizing seating arrangements during peak hours.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Education

Bachelor of Science - Kinesiology

University of North Carolina At Charlotte
Charlotte, NC
05-2026

High School Diploma -

Wakefield High School
Raleigh, NC
06-2022

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Memory retention
  • Customer service
  • Safe food handling
  • High volume dining

Timeline

Server

Firebirds Wood Fired Grill
10.2024 - Current

Server

Duckworth's Grill And Taphouse
01.2024 - 08.2024

Server

Mez Contemporary Mexican
05.2023 - 04.2024

Server/Host

Cypress of Raleigh
09.2020 - 03.2023

Bachelor of Science - Kinesiology

University of North Carolina At Charlotte

High School Diploma -

Wakefield High School

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