Audra Franklin
Pittsburgh,PA
Summary
Versatile server with a strong track record in high-pressure dining environments. Committed to enhancing customer experiences through effective communication, upselling, and multitasking. Knowledgeable in food safety and menu offerings, ensuring guest satisfaction and loyalty.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Server
Union brothers brewery
Harmony, Pennsylvania
05.2026 - Current
- Welcomed guests to create a positive dining atmosphere. and presented menus
- Provided exceptional service to high volume of daily customers.
- Took food and drink orders with careful attention to special requests.
- Communicated order details clearly with kitchen and bar staff.
- Delivered meals promptly and ensured guest satisfaction through regular table checks.
- Maintained clean tables, silverware, and service stations throughout shifts.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Performed opening and closing duties, including setting up dining area and restocking supplies.
server
briquettas
Valencia
01.2026 - 05.2026
- Provided outstanding customer service in high-pressure dining environment, enhancing guest experience.
- Welcomed customers, addressed inquiries, and suggested menu specials to enhance guest satisfaction.
- Showcased enthusiasm and expertise about restaurant menu to inform and engage customers.
- Processed orders accurately using point-of-sale systems for efficient transactions.
- Processed orders accurately using point-of-sale systems, ensuring smooth and efficient transactions.
- Assisted in training new servers on menu items and customer service techniques.
- Maintained cleanliness and organization of dining area and service stations to create inviting atmosphere.
Server Support
mr misters
Cranberry
12.2025 - 01.2026
- Supported servers by efficiently running food and bussing tables, contributing to improved service flow.
- Ensured that all food served met company standards for taste, presentation, and portion size.
- Enforced health regulations related to food safety standards on premises.
- Acquired skills in multiple hospitality roles, including hosting and bussing, enhancing team flexibility.
- Organized and stocked bussing stations with essential supplies for efficient service. with supplies such as napkins, straws, and condiments.
- Prepared glassware for service by polishing and organizing it in bussing stations for quick access.
Server
Walnut Grill
Wexford
08.2025 - 12.2025
- Delivered exceptional customer service in a fast-paced dining environment, enhancing overall guest experience.
- Served food and beverages to guests with efficiency and courtesy, contributing to a positive dining atmosphere.
- Managed multiple tables, ensuring timely service and enhancing guest satisfaction during busy shifts.
- Collaborated with kitchen staff to deliver accurate orders and maintain smooth service flow.
- Processed payments swiftly, contributing to efficient transaction handling.
Material Handler/ picker
sweet water decor
Cranberry
04.2025 - 10.2025
- Loaded and unloaded materials, ensuring accurate inventory levels and timely stock replenishment.
- Assisted in unloading trucks of incoming shipments, enabling swift stocking of merchandise to ensure uninterrupted operational flow.
- Inspected products for quality assurance prior to shipping.
- Inspected products for quality assurance before shipping, ensuring only high-quality items reached customers.
- Maintained cleanliness and safety standards in the warehouse environment.
- Collaborated with warehouse staff to enhance workflow and productivity. in completing tasks efficiently.
- Adhered strictly to company policies concerning the use of protective gear while on duty.
Server
Firebirds Wood Fired Grill
Cranberry
06.2023 - 10.2025
- Served food and beverages promptly with focused attention to customer needs.
- Boosted sales through upselling techniques and in-depth knowledge of menu items, specials, and promotions.
- Improved customer satisfaction by promptly addressing needs and offering personalized service.
- Resolved customer complaints promptly and professionally, contributing to a positive dining experience and maintaining a strong reputation.
- Cultivated strong relationships with regular customers, enhancing loyalty and repeat business.
- Ensured order accuracy and efficiency through effective communication with kitchen staff, leading to increased customer satisfaction and positive feedback.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Education
High School Diploma -
Butler Senior High School
Butler, PASkills
- Customer service
- Guest engagement
- Suggestive selling
- Menu promotion
- Allergy awareness
- Health compliance standards
- Quality assurance
- Table maintenance techniques
- Cash handling skills
- Quick learner
- Strong work ethic
- Dress code compliance
- Customer interaction
Certification
Ramp certification
Timeline
Server
Union brothers brewery
05.2026 - Current
server
briquettas
01.2026 - 05.2026
Server Support
mr misters
12.2025 - 01.2026
Server
Walnut Grill
08.2025 - 12.2025
Material Handler/ picker
sweet water decor
04.2025 - 10.2025
Server
Firebirds Wood Fired Grill
06.2023 - 10.2025
High School Diploma -
Butler Senior High School