Audra Knytych
Hazel Green
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
Discovery Medical Center
Huntsville
02.2022 - 10.2024
- Partnered with 14 local REMOTE customer service representatives to provide exceptional and outstanding customer service and support for 1,000+ customers/patients
- Maintained healthy relationships with 90% of customers and patients via effective communication skills
- Responded to over 2k emails and phone calls within 48 hours regarding billing, account information, account errors, and patient debt balances.
Remote Assistant Practice Manager
Discovery Medical Center
Huntsville
02.2022 - 10.2024
- Manage day-to-day operations for the medical practice.
- Oversee scheduling, billing, and patient flow
- Coordinate critical care activities within the practice
- Maintain medical records and ensure accuracy
- Coordinated daily operations and ensured efficient workflow across departments.
Education
High School Diploma -
James Madison online university
Norcross, GA 08.2019 - 05.2023
Skills
- Medical Scheduling
- Communication skills
- Insurance verification
- Medical records
- Customer service
- Organization
Timeline
Remote Assistant Practice Manager
Discovery Medical Center
02.2022 - 10.2024
Customer Service Representative
Discovery Medical Center
02.2022 - 10.2024
High School Diploma -
James Madison online university
08.2019 - 05.2023