Audrann Soli
san antonio,TX
Summary
Dynamic Sales Associate with proven expertise in customer service and relationship building honed at H&M Hennes & Mauritz. Excelled in upselling and teamwork, significantly enhancing store performance. Known for exceptional problem-solving skills and an outgoing personality, consistently fostering positive customer experiences and contributing to team success.
Overview
2
2
years of professional experience
Work History
Sales Associate
H&M Hennes & Mauritz
03.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Sales Associate
Express Clothing
06.2022 - 03.2024
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Education
Bachelor of Arts - Psychology
The University of Texas At San Antonio
San Antonio, TX05-2025
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Outgoing Personality
- Relationship Building
- Flexible Schedule
- Upselling
Timeline
Sales Associate
H&M Hennes & Mauritz
03.2024 - Current
Sales Associate
Express Clothing
06.2022 - 03.2024
Bachelor of Arts - Psychology
The University of Texas At San Antonio