Audre HernandezLopez
Long Beach,NY
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. I'm a skilled communicator and problem solver committed to creating positive customer experiences.
Overview
2
2
year of professional experience
Work History
Customer Service Associate
Walgreens
05.2022 - 10.2022
- Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- Responded to customer calls to answer questions about products and services.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Handled billing and payment issues following guidelines.
- Maintained clean and orderly checkout areas, bathrooms, break room, and Manager's office by mopping floors, emptying trash cans, and wiping down surfaces.
- processed online orders
Personal Babysitter
Kimberly Prabhu
05.2023 - Current
- Established lasting, professional connections with families and child by encouraging open communication and delivering positive feedback.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Organized different types of activities to enhance physical and intellectual development.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of morning and bedtime preparation.
- Played games, worked on puzzles, and read books
- Assisted with meal preparation, light housekeeping, as well as running errands. to support family with additional chores.
- Communicated with parents regarding children's progress and development, raising any issues.
Education
No Degree - Marketing
Nassau Community College
Garden City, NY06.2025
High School Diploma -
Long Beach High School
Long Beach, NY06.2023
Skills
- Cash Handling
- Customer Service
- Translation and Interpretation Services
- [Spanish] Fluency
- Relationship Building
- Telephone Etiquette
- communication
- open-minded
- drive to learn
Timeline
Personal Babysitter
Kimberly Prabhu
05.2023 - Current
Customer Service Associate
Walgreens
05.2022 - 10.2022
No Degree - Marketing
Nassau Community College
High School Diploma -
Long Beach High School