Audrea M. Cole
Charlotte,NC
Overview
11
11
years of professional experience
Work History
Customer Care Rep
Autobell Car Wash
Charlotte, NC
12.2024 - 09.2025
- Accepted inbound calls from customers & internal employees regarding their charges & monthly plans.
- Troubleshot technical issues and provided support with the Autobell app.
- Provided special offers, products and services that can be purchased online and at ALL locations.
Corporate Receptionist
Cato Fashions Corp
Charlotte, NC
10.2023 - 07.2024
- Greeted corporate and hourly employees daily.
- Accepted inbound calls from customers regarding complaints, payroll & human resource questions.
- Transferred calls to each corporate department & the owner John Cato's assistant.
Onsite Supervisor, Receptionist, Payroll Analyst, Outsource Billing Specialist
Kelly Services Inc.
Memphis, TN
06.2017 - 10.2023
- Managed Kelly talents at 5 XPO warehouse sites-Logitech, Aveya, Siemens, Verizon and Disney.
- Handled receptionist roles at the Memphis office daily from 8-12pm before processing payroll weekly.
- Handled payroll for 50+ sites that Kelly talents worked for. Processed hourly timesheets. Covered PTO, leave of absence request, overtime, double time and termination of talents due to falsification of entry of hours.
- Generated and managed invoices for 25+ accounts. Processed payments. Reconciled accounts, resolved billing discrepancies and handled accounts receivable duties.
Recruiter
BlueLine Properties
Remote, GA
03.2016 - 07.2017
- Sourced, screened, managed & hired agents and other professionals.
- Developed recruiting strategies.
- Monitored market trends and analyzed recruitment metrics.
Human Resources Director
Graceland Nursing Home
Memphis, TN
03.2015 - 03.2016
- Oversaw the hiring process, including reviewing applications, conducting interviews, processed background and reference checks. Coordinated with department managers to ensure their staffing needs & maintain adequate staffing levels.
- Supervised the HR team, managed staff operations and ensured smooth daily operations of the department.
- Ensured all HR practices, policies and procedures comply with federal, state and local employment laws and regulations.
Education
A.A.S. - Human Resource Management
Southwest Tn. Community College
08.2012
Skills
- Human resources
- Billing
- Administrative
- Customer service
- Sales
- Management
Timeline
Customer Care Rep
Autobell Car Wash
12.2024 - 09.2025
Corporate Receptionist
Cato Fashions Corp
10.2023 - 07.2024
Onsite Supervisor, Receptionist, Payroll Analyst, Outsource Billing Specialist
Kelly Services Inc.
06.2017 - 10.2023
Recruiter
BlueLine Properties
03.2016 - 07.2017
Human Resources Director
Graceland Nursing Home
03.2015 - 03.2016
A.A.S. - Human Resource Management
Southwest Tn. Community College