Audresha Smith
Auburn,AL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Cashier
The Home Depot
Opelika, AL
05.2023 - 06.2024
- Accurately counted drawers at the start and end of each shift.
- Consistently met goals that led to Employee of the Month several times.
- Met customer needs on a daily basis.
- Greeted customers entering store and responded promptly to customer needs.
Order Fulfillment Associate
Webster Fulfillment
Auburn, AL
09.2022 - 04.2023
- Fulfilled orders quickly to meet daily numbers.
- Gathered merchandise for distribution into appropriate packages and totes.
- Labeled each package accordingly before shipping out while keeping track of orders.
- Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
Customer Service Representative
Sykes, Inc.
Remote
07.2020 - 09.2022
- Strong knowledge and ability to work on computers and proficiency with Microsoft products.
- Responded to customers via calls and emails about Savvas products and accessibility.
- Demonstrated flexibility and the willingness to adapt and learn in a multi-systems computerized work environment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Child Care Worker
University Daycare
Opelika, AL
08.2019 - 05.2020
- Monitored over 10 children daily by following lesson plans and schedules.
- Identified children's progress and improved the parent's trust.
- Promoted a fun learning environment, helped 3 children transition from diapers to potty train.
- Maintained a safe and clean environment for the children by adhering to health and safety protocols.
Education
Master of Science - Industrial And Organizational Psychology
University of Phoenix
Phoenix, AZ04.2025
Bachelor of Science - Business
University of Phoenix
Phoenix, AZ02.2023
Associate of Science -
Ultimate Medical Academy
Tampa, FL10.2019
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
Accomplishments
Ultimate Medical Academy Honor Roll 2019
The National Society of Leadership and Success 2023
University of Phoenix Honor Roll 2023
Timeline
Cashier
The Home Depot
05.2023 - 06.2024
Order Fulfillment Associate
Webster Fulfillment
09.2022 - 04.2023
Customer Service Representative
Sykes, Inc.
07.2020 - 09.2022
Child Care Worker
University Daycare
08.2019 - 05.2020
Master of Science - Industrial And Organizational Psychology
University of Phoenix
Bachelor of Science - Business
University of Phoenix
Associate of Science -
Ultimate Medical Academy