Audrey Aren
Upland,CA
Summary
Dedicated professional with proven expertise in front desk operations and exceptional teamwork skills, honed at Foothill Pediatric And Adolescent Clinic and Dr. Patel /Gastroenterology. Excelled in managing high call volumes and coordinating complex surgical schedules, significantly enhancing patient satisfaction and operational efficiency. Mastery in medical terminology and a strong work ethic underscore my commitment to excellence in healthcare administration.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Foothill Pediatric And Adolescent Clinic
05.2009 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
Scheduling Coordinator
Dr. Patel /Gastroenterology
06.1999 - 02.2008
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
- Collaborated with medical teams to ensure timely scheduling of urgent and elective surgeries.
- Coordinated complex surgical cases, including multi-disciplinary surgeries, to optimize patient outcomes.
Education
No Degree - Medical Assistant II
Everest College
Ontario06-2007
Medical Assistant Certification - Medical Assisting
Nova Institute of Health
Ontario, CA01-1995
Skills
- Front desk operations
- Strong work ethic
- Telephone etiquette
- Verbal and written communication
- Appointment scheduling
- Teamwork and collaboration
- Medical terminology
- Attention to detail
- Schedule management
- Patient scheduling
Certification
- Certified Medical Administrative Assistant (CMAA) - National Healthcareer Association.
Languages
English
Full Professional
Timeline
Medical Receptionist
Foothill Pediatric And Adolescent Clinic
05.2009 - Current
Scheduling Coordinator
Dr. Patel /Gastroenterology
06.1999 - 02.2008
No Degree - Medical Assistant II
Everest College
Medical Assistant Certification - Medical Assisting
Nova Institute of Health
Similar Profiles
Dalene BarbaDalene Barba
Medical Assistant at Foothill Pediatric and Adolescent ClinicMedical Assistant at Foothill Pediatric and Adolescent Clinic
Sandra LangSandra Lang
LPN at KDMC Pediatric And Adolescent ClinicLPN at KDMC Pediatric And Adolescent Clinic
Aranza HuertaAranza Huerta
Volunteer at San Antonio Pediatric & Adolescent NeuropsychologyVolunteer at San Antonio Pediatric & Adolescent Neuropsychology