Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

AUDREY BELTRAN

Middleburg,FL

Summary

Customer-oriented General Manager with 15 years of experience focused on increasing revenues and growing markets. Consistently executes and completes multiple projects in high-stress environments. Strong leader with strategic planning, people skills , a passion for winning

Overview

16
16
years of professional experience
1
1
Certification

Work History

Multi-Unit General Manager

Five Guy's
09.2023 - Current
  • Managed budgets effectively by monitoring financial reports and making data-driven decisions on cost reduction opportunities.
  • Improved brand reputation by addressing customer concerns promptly, resulting in an increased number of positive reviews through customer surveys
  • Collaborated with human resources to recruit, hire, and train high-performing team members for each unit location.
  • Mentored new managers to support their professional growth within the company structure and ensure bench in each location

General Manager

Wendy's
03.2022 - 04.2023
  • Managed budgets, costs of goods, employee reviews, training, schedules
  • Developed relationships with customers and suppliers through networking
  • Coaching and mentoring of associates and management on food safety, best practices, company procedures and technology systems.
  • Enforce and optimize internal policies to maintain responsiveness to demands.


Training General Manager

Wawa Food Markets
08.2009 - 05.2021
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Communicated all learning and performance objectives, schedules and training assessments to upper management weekly/monthly
  • Led weekly and monthly coaching, counseling and feedback sessions with trainees and pipeline
  • Trained staff at meetings, conferences and hands on at store level
  • Ensured all external management completed 7-13 week training programs
  • Oversaw own locations and performed at or exceeded expectations
  • Handled all HR responsibilities such as payroll, scheduling, hiring, onboarding, etc
  • Responsible for meeting sales budgets, food safety inspections scores, customer survey goals monthly

Education

High School Diploma -

Atlantic City High School
Atlantic City, NJ

Skills

  • Excellent Communication
  • Customer Focused
  • Safety and Sanitation Standards
  • Training & Development
  • People Focused
  • Process and Procedure Driven
  • Operations management

Accomplishments

  • Supervised team of up to 50 staff members.
  • Achiever Top General Manager in 2016 & 2019
  • Achieved first 100 in Steritech in Florida market

Certification

  • ServSafe Food Handler's Certification through 2028

Timeline

Multi-Unit General Manager

Five Guy's
09.2023 - Current

General Manager

Wendy's
03.2022 - 04.2023

Training General Manager

Wawa Food Markets
08.2009 - 05.2021

High School Diploma -

Atlantic City High School

Similar Profiles

CREATE PROFILE
AUDREY BELTRAN